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Team Leader

3 months ago

Mount Gambier, South Australia ProVision Full time

Welcome to Fire Station Optometrists in Mount Gambier, where we're dedicated to providing exceptional eye care services to our community.

We're excited to announce an opportunity to join our team as a dynamic and motivated team leader.

Role Responsibilities:

As a team leader, you excel in communication, driven by a passion for assisting others and exhibiting innate leadership qualities.

  • Customer service excellence: Setting high standards for customer service and ensuring that team members deliver personalised and professional assistance to patients, including frame selection and adjustments.
  • Ensuring operational efficiency: Overseeing day-to-day operations of the practice, including appointment scheduling, inventory management, and workflow optimization.
  • Supervising and guiding team members: Providing direction, support, and mentorship to optical staff, ensuring they understand their roles and responsibilities.
  • Problem-solving and decision-making: Addressing challenges and resolving conflicts effectively, making informed decisions that prioritise patient satisfaction and staff morale.
  • Leadership and role modeling: Leading by example, demonstrating professionalism, integrity, and a commitment to excellence.

Skills and Attributes

  • Optical expertise: A strong understanding of optical principles, including lens prescriptions, frame types, and lens materials. Cert. 4 completion is highly desirable.
  • Leadership: The ability to inspire, motivate, and guide team members toward common goals, while also fostering a positive and collaborative work environment.
  • Communication: Clear and open communication is crucial for conveying expectations, providing feedback, and facilitating effective teamwork.
  • Attention to detail: Ensuring accuracy in all aspects of optical practice.
  • Integrity: Maintaining high ethical standards and integrity in all interactions with patients, staff, and stakeholders builds trust and credibility.

Benefits

  • Relocation assistance to successful candidate, ensuring a harmonious work-life balance
  • Professional development opportunities
  • Monday to Friday, no late nights or weekends

Culture

We are passionate about helping our patients get the most out of their vision. We genuinely care about our team members and want them to love coming to work every day. We are inclusive and collaborative and encourage our team to be innovative and contribute to the ongoing success of our practice.

If you're passionate about optical care and ready to lead a talented team to success, we want to hear from you