Product Owner

1 week ago

Hawthorn East, Victoria, Australia Coles Full time

JOB DESCRIPTION

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

About the team

Coles Financial Services is building the future of financial services for Australians. Our team is proactive, passionate and future-focused. And we're backed by some of the industry's biggest names. Together, we provide leading insurance, credit card, lending and payment solutions for our merchant partners and customers.

About the role

As a Product Owner within the Coles Digital Payments team, you will be focused on the online digital products and be responsible for:

  • Gathering and documenting business requirements, end user process mapping and the processes across payment channels.
  • Facilitating and driving workshops with vendors, brands, and business partners to evolve the existing requirements and articulate the TO BE states in order to deliver superior customer experience and a favourable business outcome.
  • Assist as a business SME for impact assessments and estimations across the broader payments program and industry initiatives.
  • Supporting the project team in the successful delivery of projects and ensure the deliverables meet the defined requirements.
  • Supporting the engagement with our SaaS delivery partners, to drive outcomes that are commercially viable.
  • Working closely and effectively manage a broad group of stakeholders and in particular our Brand partners; and assisting the brands when onboarding on to new payment options.
  • Supporting the design and implementation of change management activities to support the product

*Please note this will be a 9-month fixed-term contract.

About you and your skills

You will be experienced as a senior business analyst or product owner within financial services and have strong knowledge of transaction acquiring and payment services.

You'll also have:

  • Ability to map processes and identify improvement opportunities for the business, working collaboratively with clients and business partners whilst building strong working relationships.
  • Experience with project management framework (Waterfall, Agile etc).
  • Functional knowledge of payment flows and payment products (desirable)
  • Ability to work collaboratively across organisational boundaries including clients and business partners and build strong working relationships.
  • Excellent stakeholder management skills, with experience managing complex key relationships with senior leaders.
  • Highly effective verbal and written communication skills

Take your next step into something bigger, apply now

With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.

We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email

Job ID: 119145

Employment Type: Fixed Term

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