Channel Owner, Digital Servicing
3 weeks ago
UniSuper is the custodian of our members' life savings. Everything we do is aimed to deliver for our members.
If you love working with passionate professionals, driving industry-leading performance and want to make a meaningful difference for others now and into the future, you're in the right place.
This role sits within our Digital & CX team who are a cross-discipline design practice that combines Service, UX & UI skillsets to consult and collaborate closely with the wider organisation.
As the owner and driver of Digital Servicing at UniSuper, your goal is to provide market-leading digital opportunities to enhance the ease of interactions for members, while tightening and streamlining internal processes.
Working cross functionally you will be empowered to remove paper from within the organisation and across all areas of member interaction.
- Collaborating with stakeholders, customers, and users to understand their needs and expectations
- Communicating the product vision and goals to the development team
- Creating and maintaining a product backlog that contains user stories, acceptance criteria, and prioritisation
- Providing feedback and guidance to the development team during sprint execution, while also accepting or rejecting their work based on quality and value Conduct user testing, gather feedback then measure and evaluate the performance of the product
Experienced in Product Ownership, you have a strong desire to leverage technology, with a passion to deliver and a drive to 'win' and help UniSuper achieve our ambitions in growth, digital servicing and engagement /retention.
Highly adaptable, your ability to build strong working relationships is crucial in this role, along with- Being selfsufficient and able to work with a level of autonomy
- Demonstrating a strong relationship with your craft and the ability to lead innovative change that delivers outcomes and value Desire to learn on the fly, and the ability to be flexible where needed.
We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.
UniSuper's high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us.
- A personal development budget of $1500 to support employees in their professional growth.
- Mental physical and financial wellbeing initiatives 3 days over Christmas and 3 days 'Community and Culture' leave allowing you to celebrate and contribute to things that are important to you outside of work
-
Channel Owner, Service
2 weeks ago
Melbourne, Victoria, Australia UniSuper Full timeBe part of UniSuper's customer centred transformation:New, diverse role with the ability to showcase your strengths and influence member outcomes:- Additional 3 days paid leave over the Christmas period and competitive incentive bonusAbout USUniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia's largest super...
-
Channel Owner, Digital Servicing
3 weeks ago
Melbourne, Victoria, Australia UniSuper Full timeAbout US UniSuper is the custodian of our members' life savings. Everything we do is aimed to deliver for our members. If you love working with passionate professionals, driving industry-leading performance and want to make a meaningful difference for others now and into the future, you're in the right place. This role sits within our Digital & CX team who...
-
Digital Product Owner
3 weeks ago
Melbourne, Victoria, Australia Jetstar Full timeJoin and shape a growing Digital team at Jetstar: Working on challenging and exciting initiatives:- Full time permanent opportunity based at our head office in CollingwoodJetstar thrives on innovation We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think...
-
Digital Product Owner
2 weeks ago
Melbourne, Victoria, Australia Qantas Airways Limited Full timeJoin and shape a growing Digital team at Jetstar Flexible ways of working hybrid model with 3 days onsite Full time permanent opportunity, based at our head office in CollingwoodIf you've ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment campaigns in our...
-
Digital Product Owner
2 weeks ago
Melbourne, Victoria, Australia Jetstar Full timeJoin and shape a growing Digital team at Jetstar: Working on challenging and exciting initiatives:- Full time permanent opportunity based at our head office in CollingwoodJetstar thrives on innovation We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think...
-
Consultant Digital Product Owner
2 weeks ago
Melbourne, Victoria, Australia NAB - National Australia Bank Full timeWork type: Permanent Full timeLocation: VIC- Melbourne CBD- Outstanding opportunity to build and progress your career:Use your passion and expertise to drive positive outcomes for our customers:- We embrace diversity and inclusion at our core:10 month opportunityA career that gives you moreYour career at NAB is about more than money, it's about serving our...
-
Consultant Digital Product Owner
3 weeks ago
Melbourne, Victoria, Australia NAB - National Australia Bank Full timeWork type: Fixed term Full time, SecondmentPay Level: Group 3Reports to: Simone MartinView Role purpose statement- Outstanding opportunity to build and progress your career:Use your passion and expertise to drive positive outcomes for our customers:- We embrace diversity and inclusion at our core:12 month opportunityA career that gives you moreYour career at...
-
Digital Product Owner
3 weeks ago
Melbourne, Victoria, Australia Tennis Australia Full timeLead the design & delivery of products to transform the digital experience for players, clubs & coaches Hybrid work with 2 days from home to ensure worklife balance Great perks including event tickets, onsite car parking and gymAt Tennis Australia (TA) we are passionate about what we do, and we have ambitious plans to continue to grow our game from...
-
Channel Manager, Digital Engagement
3 weeks ago
Melbourne, Victoria, Australia UniSuper Full timeAbout UsUniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia's largest super funds, the work you'll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.The OpportunityAs the Channel Manager of Engagement, you will be the Digital Product Manager of our Direct...
-
Channel Specialist
2 weeks ago
Melbourne, Victoria, Australia Jetstar Full timeJoin and shape a growing Digital team at Jetstar: Flexible ways of working hybrid model with 3 days onsite:- Full time permanent opportunity, based at our head office in CollingwoodIf you've ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment campaigns in our...
-
Digital Community Channel Lead
3 weeks ago
Melbourne, Victoria, Australia AGL Energy Full timeJoin the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work...
-
Digital Channels Insights Lead
2 weeks ago
Melbourne, Victoria, Australia Alinta Energy Full timeLead impactful projects that shape the future of our digital customer channels:Build strong relationships with key stakeholders in Retail and Technology teams**:- Attractive hybrid work model | Energy Discounts | Career Growth OpportunitiesWant a _better_ job?You'll find it at Alinta Energy.We're making energy better for our more than 1.1 million customers -...
-
Digital Channels Insights Lead
2 weeks ago
Melbourne, Victoria, Australia Alinta Energy Full timeLead impactful projects that shape the future of our digital customer channels Build strong relationships with key stakeholders in Retail and Technology teams Attractive hybrid work model | Energy Discounts | Career Growth Opportunities Want a better job? You'll find it at Alinta Energy.We're making energy better for our more than 1.1 million customers –...
-
Digital Channel Manager
2 weeks ago
Melbourne, Victoria, Australia Simplot Full timeSimplot Australia is a food manufacturing and agriculture business encompassing potato, vegetable, seafood, and sauce operations that supply a wide range of frozen, shelf-stable and chilled products to Australia and New Zealand's major retail and food service customers.As a leading provider of quality, nourishing and sustainable food, we are focused on...
-
Digital Product Owner
3 weeks ago
Melbourne, Victoria, Australia AGL Energy Full timeJoin the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work...
-
Digital Product Owner
2 weeks ago
Melbourne, Victoria, Australia Alinta Energy Full timeDrive digital awareness and sales by enhancing the digital customer experience:Experience as a Product Manager/Owner in agile digital platforms is essential:- Attractive hybrid work model | Energy Discounts | Career Growth OpportunitiesWant a _better_ job?You'll find it at Alinta Energy.We're making energy better for our more than 1.1 million customers - and...
-
Digital Performance Manager
2 weeks ago
Melbourne, Victoria, Australia NP Digital Full timeTITLE Digital Performance Manager - Paid MediaDEPARTMENT Paid MediaDIVISION NP Digital - AustraliaLOCATION Hybrid - MelbourneABOUT OUR COMPANYNP Digital (NPD) is a Global Award-Winning Performance Marketing Agency. In 2023 NPD was named a Campaign Magazine Global Agency of the Year, and was Adweek's #7 fastest-growing large international agency. For a second...
-
Digital Channel Manager
3 weeks ago
Melbourne, Victoria, Australia Origin Energy Full timeSalary + annual bonus + performance reviews Senior Leadership opportunity in our Consumer Sales team Melbourne basedWorking for usAt Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get it in...
-
Digital Product Owner
3 weeks ago
Melbourne, Victoria, Australia HOBAN Recruitment Full timeOur client is a prominent government agency with a strong commitment to improving the lives of individuals with disabilities and fostering an inclusive society. They work tirelessly to provide essential support and services to empower Australians with disabilities and their families.About the Role:As the Digital Product Owner (EL2 Level), you will play a...
-
Product Owner, Digital
3 weeks ago
Melbourne, Victoria, Australia SEC Victoria Full timeJoin a team that's making a positive impactOur team at the SEC is dedicated to accelerating Victoria's journey towards renewable energy and achieving the goal of 95% renewable energy by 2035. We are focused on providing renewable and reliable energy for all Victorians.Your key responsibility as the Digital Product OwnerAs the Product Owner, Digital at SEC,...