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Channel Owner, Digital Servicing

4 months ago

Melbourne, Victoria, Australia UniSuper Full time

About US

UniSuper is the custodian of our members' life savings. Everything we do is aimed to deliver for our members. If you love working with passionate professionals, driving industry-leading performance and want to make a meaningful difference for others now and into the future, you're in the right place.

This role sits within our Digital & CX team who are a cross-discipline design practice that combines Service, UX & UI skillsets to consult and collaborate closely with the wider organisation.

The role

As the owner and driver of Digital Servicing at UniSuper, your goal is to provide market-leading digital opportunities to enhance the ease of interactions for members, while tightening and streamlining internal processes.

Working cross functionally you will be empowered to remove paper from within the organisation and across all areas of member interaction.

Additionally, the role will look for enhanced opportunities within the Digital Servicing space across enhanced digital solutions, member servicing, process automation, current product suite tie-ins and other servicing tasks, and will include, however not limited to

  • Collaborating with stakeholders, customers, and users to understand their needs and expectations
  • Communicating the product vision and goals to the development team
  • Creating and maintaining a product backlog that contains user stories, acceptance criteria, and prioritisation
  • Providing feedback and guidance to the development team during sprint execution, while also accepting or rejecting their work based on quality and value
  • Conduct user testing, gather feedback then measure and evaluate the performance of the product

About you

Experienced in Product Ownership, you have a strong desire to leverage technology, with a passion to deliver and a drive to 'win' and help UniSuper achieve our ambitions in growth, digital servicing and engagement /retention. Highly adaptable, your ability to build strong working relationships is crucial in this role, along with

  • Being self-sufficient and able to work with a level of autonomy
  • Demonstrating a strong relationship with your craft and the ability to lead innovative change that delivers outcomes and value
  • Desire to learn on the fly, and the ability to be flexible where needed.

About US

We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.

UniSuper's high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include

  • A personal development budget of $1500 to support employees in their professional growth.
  • Mental physical and financial well-being initiatives
  • 3 days over Christmas and 3 days 'Community and Culture' leave allowing you to celebrate and contribute to things that are important to you outside of work

At UniSuper, we value and celebrate diversity and inclusion in our workplace, where everybody can thrive. We believe that having a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements listed.

Think Great. Create Great.