Sales Relationship Manager

2 weeks ago


Melbourne, Victoria, Australia DFP Recruitment Services Full time

Job description:

-
Opportunity to grow your contact centre experience:

-
Immediate Start:

-
Strengthen existing relationships, a chance to own the role

About DFP

About the Employer:


Our client is a leading integrated essential service provider, with a proud 185-year history of innovation and a passionate belief in progress - human and technological.

Our client is responsible for the delivery of over 4.2 million energy and telecommunications services to residential, small, and large business, and wholesale customers across Australia.


About the Role:

Your primary responsibility will

be based in Victoria and accountable for enhancing the relationship between the connectnow service and our valued Real Estate Partners in South Australia, by adding that layer of contact though phone-based account management.
***This role is accountable for driving partner engagement that leads to qualified referrals which convert into total sales for Connectnow and as such is a critical revenue driver of the business.

The role will focus on the life cycle or our key partners. From prospecting, on-boarding to engaging partners while they are partnered with connectnow.

Key responsibilities:

  • Account management and retention of existing client (Real Estate partners) portfolio in South Australia predominately over the phone and face to face (when required)
  • Manage a territory of customers in South Australia against set targets and KPI's for the business.
  • Work closely with the other real estate sales leaders to enhance processes, engagement, and systems.
  • Develop strategies to enhance the opportunity for growth and create loyalty within the partner network.
  • Develop and deliver a scheduled campaign plan that can be optimized which engages internal and external customers with an emphasis on value and growth.
  • Identifying and develop solutions to address underperforming referring partners.
  • Conduct training where required in real estate offices and users.
  • Attending industrybased events in South Australia and represent the connect now brand at networking functions travel, accommodation and meals will all be covered

About You:

You will be a people-person who enjoys a motivated team environment. You will thrive as a self-motivator and a sales expert that has a proven track record with driving partner engagement.

Along with this, you'll have skills and experience in the following
:

  • Strong customer service/sales skills, in a contact centre environment
  • The ability to quickly build rapport over the phone.
  • Skilled in objection/complaint handling
  • Retention
  • Previous account management experience (preferred)
  • Strong computer skills & the ability to work across a range of computer systems
  • Experience working towards targets/KPI's
  • A team player wants to be part of a high performing team but understands that individual performance is critical
  • Proactive approach in engaging stakeholders and influencing relationships
  • Hunger to want to grow and develop opportunity to progress and build on your skillset are endless for the right people
  • Knowledge of real estate/property (preferred)

What's on Offer:


Be part of a supportive, tight knit team of account executives where your aim is to build & maintain relationships with existing and potential partners by providing exceptional customer service.

In return for your hard work, our client offers a range of well-established employee benefits and wellbeing initiatives such as

  • Flexible working opportunities
  • Opportunities to participate in diversity and inclusion networks
  • Paid volunteer leave day
- each year

  • Learning & Development opportunities

Note:
You may be required to provide evidence of your COVID-19 vaccination status.

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