Sales and Customer Service Coordinator

2 weeks ago


Adelaide city centre, South Australia Detmold Group Full time

About The Detmold Group


The Detmold Group is a family-owned and operated global business, partnering with some of the world's largest and most iconic food and retail brands to create world-class packaging for a better tomorrow.

Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we do.

Relentlessly looking for ways to improve quality, service, and efficiency, we are driven to improve the way the world experiences packaging.


About our Opportunity


We are seeking a highly motivated and driven individual to join the Detpak team as the Sales and Customer Service Coordinator looking after some of our key accounts such as Uber Eats.

As the successful applicant, you will provide professional service and support to the Detpak sales teams and customers. You will plan and drive activities assisting the team to maximise customer interaction. More importantly you will manage inbound leads to ensure effective responsiveness from the Detpak business.

More specifically you will:

  • Develop and maintain close contact with relevant accounts and ensure strong business relationships
  • Qualify, respond and triage new business leads generated via our website ensuring all leads and/or enquires are dealt within SLAs
  • Provide innovative and responsive product solutions consistent with Company guidelines
  • Ensure timely follow up with regional sales teams, internal and external customers including the head office
  • Ensure the Company can quote for all new and existing packaging requirements
  • Assist sales representatives to manage administrative tasks within the sales teams ensuring adherence to Company policies and procedures
  • Maintain an awareness of movements and developments within all industries (and competitors) associated with our Company's products
  • Liaise and negotiate effectively with customers and internal stakeholders including Production, Supply Chain, Warehousing and Marketing teams to ensure seamless supply

About You

As the successful applicant, you will have:

  • Experience in a similar customer service or account coordinator role
  • High level communication skills and ability to establish credible relationships
  • Strong commitment to service excellence
  • An ability to maintain strong attention to detail
  • An ability to effectively organise, plan and prioritise sales resources to ensure targets are achieved
  • Sound commercial acumen
  • An ability to make difficult decisions that align to business objectives

What's In It for You?

  • Recognised Employer of Choice by the Australian Business Awards (ABA)
  • A flexible working environment we acknowledge the mutual benefit of flexible working arrangements
  • Market competitive remuneration reviewed regularly
  • A commitment to your ongoing professional development through training and careergrowth opportunities
  • A Company that is committed to corporate social responsibility through supporting local communities and charities, and our commitment to sustainable and ethical sourcing
  • A holistic and comprehensive health and wellbeing program so our people feel supported to be at their best
  • Other benefits include: An active social club, Free Flu Vaccinations, Free onsite Parking and Regular Celebrations of Success

We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant
Employee safety is our priority, and we want our people to be
100% SAFE.

One of the ways the Detmold Group maintains a safe and healthy work environment is by encouraging employees to follow government guidelines for all communicable disease prevention.

  • Adelaide city centre, South Australia Edge Recruitment (SA) Pty Ltd Full time

    Professional team in a long established business Fantastic working environment in purpose built and newly refurbished office City fringeOur client is a highly regarded plumbing and maintenance business who have built a successful company on the back of high quality customer service and a commitment to their values.As they continue to grow and service new...


  • Adelaide city centre, South Australia Katz Recruitment Full time

    Established Australian Company Impressive Management Team Training provided with great mentors Long term career opportunities with an established companyCustomer Service & Internal Sales Specialist - Adelaide - Leading Organisation Are you a customer service guru who loves working with customers and is ready to rock and roll?_ Are you passionate about giving...

  • Sales Coordinator

    2 weeks ago


    Adelaide city centre, South Australia Nine Full time

    Company DescriptionNine is Australia's largest locally owned media company - the home of Australia's most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital.Our Purpose: We shape culture by...


  • Adelaide city centre, South Australia John Blake Sales Breakthrough Solutions Full time

    You've got a solid background in building and construction - and you've certainly done your time on the tools. You know your way around building, but at some point you realised that as you get older, getting off the tools is a good call especially for the sake of your body.Friends often comment about how good you are with people. They may have even suggested...


  • Adelaide city centre, South Australia Flehan Skips Full time

    Flehan Skips is a South Australian owned and operated Skip Bin and waste management business servicing Adelaide. We pride ourselves on honesty, reliability and getting the job done in the most cost-effective and efficient manner.The PositionFlehan Skips is offering an exciting opportunity for a highly motivated Customer Service Representative. You will be an...


  • Adelaide city centre, South Australia TSA Group Full time

    Company DescriptionAt TSA Group, we've been providing customer experience solutions to some of Australia's biggest brands for 25 years, managing their contact centre operations.TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and delivering the...


  • Adelaide city centre, South Australia TSA Group Full time

    Company DescriptionAt TSA Group, we've been providing customer experience solutions to some of Australia's biggest brands for 25 years, managing their contact centre operations.TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and delivering the...


  • Adelaide city centre, South Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. We know that flexible work comes in...

  • Casual Vehicle Driver

    2 weeks ago


    Adelaide city centre, South Australia Aida Sales & Marketing Full time

    Casual Vehicle Driver and Manager - $33 p/hr + allowances - Travel, meet people, be part of a brilliant, connected future with TelstraAbout usThe Aida Group are one of Australia and New Zealand's largest supplier of sales, marketing and brand ambassadors, specialising in tailoring solutions to help companies maximise opportunities through outsourcing and...


  • Adelaide city centre, South Australia SMAART Recruitment Full time

    $33.00 per hour + super | 38 hours p/wk | No weekends Pure customer service role with no sales or referral targets Multiple contract positions with permanent opporrunityWhat's in it for you- $33.00 per hour + Super (we pay weekly) Stable, fulltime hours with NO Sales involved Ongoing temp opportunities with opportunity for permanency... no end date in sight...

  • Sales Coordinator

    2 weeks ago


    Adelaide, South Australia Rentokil Initial Full time

    We're looking for an energetic and experienced Sales Support Specialist to join our team based in Adelaide.Reporting to the Customer Service Manager, you will be part of the Sales team, responsible for providing administration support to our service and sales teams in Adelaide.What is in it for you:A dynamic and collaborative team environment Excellent...

  • Sales Coordinator

    2 weeks ago


    Adelaide, South Australia Rentokil Initial Full time

    We're looking for an energetic and experienced Sales Support Specialist to join our team based in Adelaide.Reporting to the Customer Service Manager, you will be part of the Sales team, responsible for providing administration support to our service and sales teams in Adelaide.What is in it for you:A dynamic and collaborative team environment Excellent...


  • Noarlunga Centre, South Australia PTC Phone Tech & Comm Full time

    About the role: We are seeking a hard working, dedicated and passionate CUSTOMER SERVICE, SALES & DEVICE TECHNICIAN to join our team in the Brisbane Region We have opportunities for full time , part time , and casual employment. Reporting to the Store Manager, you will be familiar with working in a fast paced and dynamic retail environment. We will...


  • Adelaide city centre, South Australia BespokeHR Full time

    An exciting opportunity to bring love and positivity every day Rare opportunity to work in a wholesale/retail head office based in Adelaide CBD Friendly, awesome team and enjoyable place to work. Casual/Permanent Parttime opportunity, 1520 hours p/wWho the Company is?Palas Jewellery wholesale was created in 1996 and currently supplies over 600 retail stores...


  • Adelaide city centre, South Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give...

  • Rental Coordinator

    2 weeks ago


    Adelaide city centre, South Australia HYTORC Full time

    Founded in 1968, HYTORC pioneered the first powered torque tool system and continues to be the premier provider of bolting solutions through constant investment and innovation; culminating in today's series of smart bolting systems that communicate with in-house developed apps for system control, data exchange, and software updates. We are looking for...

  • Sales Administrator

    2 weeks ago


    Adelaide city centre, South Australia Gough Recruitment Full time

    Leading South Australian Agency High performing sales team Fantastic team cultureThe Client:Our client is an industry leader looking to add to their team They are an industry leader known for their high service standards. This is a fantastic opportunity for a real estate professional to progress their career and be part of a high-performing team.The Role...

  • Commercial Sales

    2 weeks ago


    Adelaide city centre, South Australia Edge Recruitment (SA) Pty Ltd Full time

    Specialising in Retail, industrial & Commercial Opportunity for career growth and development CBD locationOur client is a South Australian owned success story, providing both a vital management and service in the commercial property arena.This is an outstanding opportunity for you - our client seeks a new member to join their team who has some experience in...


  • Adelaide city centre, South Australia Allianz Australia Full time

    Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a ‎member of ‎the ‎Global Allianz Group.‎ When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way and you'll get the support you need to...


  • Adelaide city centre, South Australia Pro AV Solutions Full time

    Pro AV Solutions is Australia's leading workplace technology integration organisation. We are a workplace where our people feel inspired, fulfilled and safe. We will provide you with a competitive remuneration package, access to an employee assistance program, potential for career growth in a thriving business and just an overall great place to work.We are...