Vic Msp Casework Support Volunteer

2 weeks ago

Melbourne, Victoria, Australia Volunteering Redcross Full time

The program

Australian Red Cross' Migration Support Programs are driven to ensure that essential humanitarian needs are provided to migrants as they transition into Australian society.

The purpose of a MSP Casework Support Volunteer is to support caseworkers with client triaging, assessment, and on-going casework within the MSP case management model.

The MSP Casework Support volunteer will play an integral function in this process by providing direct case work support, program support and administrative assistance through effective case management.


The opportunity
This role will provide volunteers the opportunity to participate by:

  • Support casework staff in their service delivery to clients
  • Outreach for matters relating to accommodation, orientation and accompanying to medical appointments
  • Monitor electronic mailboxes and triage information
  • Create and maintain client profiles on Red Cross database
  • Respond to dropin clients and phone queries
  • Maintain an uptodate database of external support services
  • Identify suitable employment, volunteer or community connection opportunities for clients
  • Provide advocacy around reduced or waived service fees and medical bills
  • Conduct client satisfaction surveys
  • Assist with compiling reports and feedback

The impact

Volunteers will use their knowledge, skills and experience to make a difference in the lives of migrants transitioning to Australian society.

Play an integral role in supporting the program, the caseworkers, and the clients.

Further Information
To find out more about this opportunity please refer to the volunteer role description VRD - MSP Casework Support or contact Melanie Noronha on

Application requirements

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre.

We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation.

We are a child safe organisation with zero tolerance of any harm to children.

Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering volunteering at Red Cross. We also have great career opportunities, click here to find out more.

Advertised: 13 Feb 2023 AUS Eastern Daylight Time

Applications close: 27 Feb 2023 AUS Eastern Daylight Time

  • Meet with us Have a chat with us about the volunteer role you have applied for and see whether it's a good match for you and for us.
  • Complete some checks If you are successful in getting the role we'll ask you to complete a Police Check. In some cases a Working With Children Check may also be required.
  • Get started At this stage, it's time for your induction and training as you're now an official Red Cross Volunteer.

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