Sr. Ops Engineer, MSP-CX DR, Mechatronics

1 week ago

Melbourne, Victoria, Australia Amazon Full time
Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience
Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are
seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to
develop and deliver the next generation of world-class technology systems inside our fulfillment centers in Australia.
In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique
role and privilege to work backwards from our customer needs and represent their voice through the
entire products' lifecycle (from product development, to deployment, to support & service), embodying

Amazon's leadership principle:
Customer Obsession. We raise the bar on the readiness of new
technologies in deployment and on the performance of those already in production; our mission is to
transform "stand-alone work-cells" into "end-to-end integrated solutions" that are safe, easy-to-operate,
easy-to-maintain, easy-to-deploy, and easy-to-service.

Successful candidates will have strong experience in technology development and testing in the mechatronics area and be highly motivated individuals who have several years of experience in development and testing of mechanical and mechatronics equipment.

This position is responsible for the schedule, scope and cost planning for large scale fulfillment
technology and robotics projects into both live and new fulfillment centers across Australia. As an
Sr. Operations Engineer, your primary role is to own the coordination and execution of definition, installation,
commissioning, deployment, ramp up and support of the MSP products in the field. In parallel to the

execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation.

This role will require the ability to build relationships and capture and synthesize the voice of the customer.
Come help us make history

Flexible locations across AUS.

Key job responsibilities

  • You will manage the development of project plans and technical solutions which may be defined
  • You will Influence internal and external partner teams and suppliers
  • You will own the strategical definition of the technologies and the tactical planning on the installation of difficult cross functional projects with considerable impact across the functions of schedule, scope, cost and product performance.
Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors

  • You will support the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals.
This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer

  • You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross functional business teams
  • This is a travel based role and you will be expected to travel to meet the requirements of your projects across Australia, upwards of 75% or more
A day in the life
In this role you will be focused on two primary lines of effort.

The first is to monitor AUS Voice of the Customer and determine which MSP technologies can intercept local needs, the second is products deployment, ramp up and support Project Management.

On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements.

You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status.

You will manage the day to day project scheduling and budget management, and work
on continuous improvement activities to improve the projects in your space.

You will spend time with mentors and your manager to develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for.

About the team
The CX (Customer Experience) team within Mechatronics & Sustainable Packaging
works backwards from Internal Customer insights to (1)

Validate, (2) Deploy and (3) Support MSP solutions globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance, Operations, ACES, Process Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars:
(1) Quality Assurance, (2) Deployment & Ramp-up, and (3) Support. (1) MSP CX Quality Assurance is a new team under establishment that will own qualifying and testing MSP solutions, and validating they are ready to launch; it will adopt a comprehensive and continuous approach to qualification, beginning at the earliest stages of one's lifecycle to represent Customer requirements and continues through all future changes towards the latest stage of deprecation, working backwards from Customer needs. This team will tightly partner both within MSP (with the product, development and scale teams) and outside MSP (with Ops, RME, PE, ACES, GES, etc MSP CX Deployment & Ramp-up leads on-site implementation activities providing continuity from early field-Alphas/prototypes, through Betas, and up to General Availability (GA) through the first few months of site ramp-up. (3) MSP CX Support provides Technical, Safety, Operations, and Maintenance Support for MSP solutions that have graduated to Production.

We are open to hiring candidates to work out of one of the following locations:

Melbourne, VIC, AUS

5+ years of directly managing and responsible for multiple large projects experience

  • Bachelor's degree
  • Experience and strong technical background in relevant fields of automated or nonautomated material handling equipment
Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field

  • Experience in Lean Management, Six Sigma and other operations engineer tools

Acknowledgement of country:


In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.


IDE statement:
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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