Client Care Operator

1 week ago

North Ryde, New South Wales, Australia Healius Pathology Full time
Client Care Operator

Job reference:
#4684
Brand:Healius Pathology
Location: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology)
Work type: Full Time (Permanent) hours per week
Schedule: Various shifts between the hours of 7am and 5pm, Monday to Sunday and Public Holidays, as required.
About

us

  • Healius Pathology is part of Healius' Pathology division, one of Australia's leading providers of private medical laboratory and pathology services. We operate about 100 medical laboratories and 2,000 patient collection centres across metropolitan, regional and remote Australia. Each year, we provide one in every three pathology services in Australia, extending from exclusively servicing some of Australia's largest and most complex private and public hospitals to small and remote Australian Aboriginal communities.
    About the role
We are currently seeking positions in our Results/Client Team, based in our North Ryde Laboratory.

  • Reporting to the Client Care and Reception Manager, these positions would be suitable for someone who:
  • Has exceptional communication skills
  • Ability to work under pressure and as part of a team
  • Enjoys a fast paced working environment
  • Has a willingness to learn
  • Ability to follow protocols and procedures
  • High level of attention to detail
  • Ability to communicate effectively with team members and other departments both verbally and written
  • Basic computer skills
  • A professional attitude towards confidentially

Duties will include:

  • Answering phones
  • Communicating with Hospitals, Drs, Nursing Homes and Government Bodies
  • Ability to understand and ensure compliance with WHS policies and guidelines
  • Achieving Departmental KPIs
  • General office duties
We pride ourselves in providing a positive and supportive environment with staff benefits and recognition for service and achievements. We offer on site training to ensure you are able to competently fulfil your duties. We offer ongoing training when required.- Only applicants with the right to work in Australia may apply.

  • Only those who are fully vaccinated for Covid 19, including booster are eligible to apply.
    Employee benefits and wellbeing
  • Access to a marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
  • An elearning platform with access to a library of courses and learning paths.
  • An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
  • Corporate health insurance discounts, banking benefits and novated leasing consultations.

How to applyRight to work, background checks and clearances**You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.
Vaccination requirements

As per the Healius Group COVID-19 Vaccination Policy, Healius Pathology is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases.

To support this, we require all employees to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutic Goods Administration, or provide an approved medical contraindication certificate.


Our commitment to diversity and inclusion

  • Healius Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, sociocultural background, disability, sexual orientation or gender identity.

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