Field Dispatch Team Coordinator

7 days ago

Sydney, New South Wales, Australia SA Water Full time

About the Company

Every day our people provide reliable and trusted water services for more than 1.8 million South Australians. Our work helps ensure this state is a sustainable and healthy place to work and live.

Our business supports our state's prosperity and is significant in both size and impact. With a commitment to being climate-ready, we are guided by environmental goals and practices that enable continued service delivery, not just for today's community, but for future generations.

For more than 165 years we have been delivering services for South Australians. Ongoing adaptation is necessary, and our people are encouraged to share and develop innovative solutions and fresh ideas.

In short, we make a positive different to the lives of South Australians and the communities they live in every day.

About the role

As the Field Dispatch Team Coordinator you will be leading a team identifying, monitoring, and acting upon service interruptions and ensuring customer and community needs are recognised and supported in an efficient and effective manner. You will also provide works management support as needed, reporting and most importantly leading and supporting the team.

Along with this you will also be responsible for the following:

  • Be a role model, and by using coaching conversations, to empower and enable team members to make and implement decisions.
  • Respond to/manage escalations from team members escalating and/or activating emergency management as required, taking responsibility for the decisions that are made around high impact events and upskilling teams as required.
  • Key attention to lead & participate with the Customer Call Centre teams to minimise customer and community impacts during incidents and endeavour to meet all relevant regulatory (ESCOSA) requirements and team KPI's in a 6:00am to 6:00pm environment through proactive management of events.
  • Ensure suitable resources are scheduled and dispatched in a timely manner utilising Click-Dispatch auto-scheduling and dispatching tools for impacting events for all SA Water customers.
  • Embrace opportunities to learn operational knowledge, customer service soft skills and be responsible for sharing the learnings and experience with team.
  • Partner with our regional based Field Coordinators and District Leaders to optimise resource utilisation.
  • Respond to/manage escalations from team members escalating and/or activating emergency management as required, taking responsibility for the decisions that are made around high impact events and upskilling teams as required.

Key requirements of the role include:

  • Experience in prioritising workloads to meet required timeframes
  • Experience in leading a team
  • Capability of leading team members through change
  • Technical or administrative qualifications and/or relevant operational/workflow experience
  • Experience and understanding of work management systems, planning processes and work prioritisation
  • Strong IT literacy and ability to learn and apply new business applications
  • Effective written and verbal communication skills
  • Desirable to have experience with CLICK, Maximo and relevant operational knowledge
  • Flexibility with working shifts from 6am to 6pm
  • Required to hold a current driver's licence at all times

Further information can be found in the attached PD: Field Impact Coordinator

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Rebecca from the Talent Acquisition team

Applications close 5pm, Friday 21 June 2024.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at

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