Field Service Dispatcher

1 week ago

Sydney, New South Wales, Australia Diebold Nixdorf Full time
Field Service Dispatcher

Expect more. Connect more. Be more at Diebold Nixdorf Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.


Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations and internal business groups.

Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion.

Monitors job pools and schedules, identifying unfilled time slots, overbooking, inefficiencies, cancellations and other situations including effective route control, appointment arrangements with customers / providers, Spare parts management, debriefing quality analysis and documentation.

Dispatching of all assigned work within the assigned territory to field service technicians and third parties. Ensure SLAs and balance workload between applicable resources and considering e.g. skills and spare parts availability in a most cost effective and efficient manner. Takes action to assign or reassign work to meet customer commitments.

Responsibilities

  • Provides Field Service Dispatcher support for an assigned area or region.
  • Monitors Technician status through mobile resource management tools to manage arrival times and shift completion.
  • Checks job pools and schedules, and identifies unfilled time slots, overbooking, inefficiencies, cancellations and rescheduled, late or unfinished jobs.
  • Takes action to assign or reassign work to meet customer commitments.
  • Ensures daily Technician routes are operationally efficient by addressing / establishing: Appropriate drive times, Schedules to meet ontime guarantees, Maximum productivity, Alignment with employee skill sets.
  • Anticipates obstacles that may interfere with work completion and identifies means to address those obstacles.
  • Manages backfill of daily openings in Technicians' routes, accommodating daily changes in Technician paid time off (PTO), planned activities and customer demands.
  • Responds to internal and external customer calls and contacts customers regarding appointment verification, rescheduling missed appointments, job moveups and work order cancellations.
  • Adjusts systems configurations by preparing calendars, reassigning Technician work assignments based on skill set and making work zone adjustments.
  • Proactively solicits feedback to ensure continuous improvement.
  • Displays willingness to support, aid and assist team members and others.

Qualifications

Required Qualifications

  • Possess technical knowledge on banking selfservice systems and/or retail POS systems.
  • Any field service experience would be an advantage.
  • Education or equivalent work experience required.
  • Minimum of 24 years of relevant experience or equivalent combination of education and experience in Field Service Dispatch.
  • Good local language skills required (Written and spoken) and preferably good business English skills (Written and spoken).
LI-NC2

About Us
Why should you join Diebold Nixdorf?


Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce.

Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

  • Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

To all recruitment agencies:
Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes
Job ID

  • Field Dispatch Team Coordinator

    1 week ago

    Sydney, New South Wales, Australia SA Water Full time

    About the Company Every day our people provide reliable and trusted water services for more than 1.8 million South Australians. Our work helps ensure this state is a sustainable and healthy place to work and live. Our business supports our state's prosperity and is significant in both size and impact. With a commitment to being climate-ready, we are guided...

  • Transport Dispatcher

    1 week ago

    Sydney, New South Wales, Australia PERSOLKELLY Full time

    Transport Dispatcher - Sydney West Immediate starters wanted for an ongoing temp role $32.70Transport Dispatcher - Sydney WestImmediate starters wanted for an ongoing temp role$32.70ABOUT THE ROLEPERSOLKELLY has partnered with a multinational business who are looking for a transport dispatch officer to join their team in Arndell Park. The purpose of this...

  • Online Dispatch Assistant

    1 week ago

    Sydney, New South Wales, Australia Coco & Lola Full time

    Online Dispatch Assistant | Head Office Full Time & Casual_Coco & Lola is a progressive multi-brand womenswear fashion retailer representing a premium curation of Australian brands. Home of Australian fashion, Coco & Lola has flagship boutiques located in Sydney, Melbourne and Perth and is leading the way in creating unique and immersive retail spaces that...

  • Field Service Technicians

    1 week ago

    Sydney, New South Wales, Australia Sika Corporation Full time

    An exciting opportunity has arisen for TWO- Field Service Technicians to join our Technical Service team in NSW. This role requires you to provide professional, efficient, and effective services to internal and external customers in all service aspects including breakdowns, repairs, general maintenance, installation etc. If you've had previous experience as...

  • Field Service/operations Supervisor

    1 week ago

    Sydney, New South Wales, Australia Adecco Full time

    Parramatta area Full time, permanent Household nameAs Field Service/Operations Supervisor, you will be hands on and responsible for the performance of the operation support specialists to deliver an exceptional experience for customers and stakeholders.Client DetailsOur client, a global and household name based in the Parramatta area, are a manufacturer and...

  • Dispatch Clerk

    1 week ago

    Sydney, New South Wales, Australia Corestaff Full time

    DISPATCH CLERK: Transport / Logistics / Drivers Warehouse & Distribution Sydney Contract or Temp15/2/202- Ongoing Monday to Friday 5am, 8am and 1pm shift available $32+ per hour and $37+ Marsden Park Location, Onsite parking ASAP startOur client is a well-established, interstate, transport and logistics company based in Marsden Park. We are currently seeking...

  • Nsw Ambulance Emergency Medical Dispatcher

    1 week ago

    Sydney, New South Wales, Australia Ambulance Service of NSW Full time

    Employment Type: Permanent Full TimeRemuneration: $73,130 total package excluding penalties/allowancesHours Per Week: 38Requisition ID: CAM19939Join the team at NSW Ambulance as a Emergency Medical Dispatcher (_formally classified as Control Centre Officer) - _Sydney Ambulance CentreThis position is responsible for the timely dispatch, logístical support...

  • Nsw Ambulance Emergency Medical Dispatcher-targeted

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Ambulance Service NSW Full time

    Employment Type: Permanent Full TimeRemuneration: $73,130 total package excluding penalties/allowancesHours Per Week: 38Requisition ID: CAM19941Join the team at NSW Ambulance as a Emergency Medical Dispatcher (_formally classified as Control Centre Officer) - Sydney Ambulance Centre_**This position is responsible for the timely dispatch, logístical support...

  • Field Service Representative

    1 week ago

    Sydney, New South Wales, Australia De Havilland Aircraft of Canada Full time

    The OrganizationDe Havilland Aircraft of Canada Ltd. ('DHC') is a proudly Canadian aerospace company currently transitioning its corporate headquarters to Calgary, AB. DHC is undertaking a consolidation of its underlying subsidiary companies under a single brand currently offering engineering, aftermarket, new aircraft manufacturing, modifications, parts...

  • Field Service Apprentice

    1 week ago

    Sydney, New South Wales, Australia Smiths Group Full time

    REF: DETECTIONAPAC01351 DIVISION: Smiths Detection JOB FUNCTION:After Sales Service RepairAbout Us Assists Field Service Engineers with troubleshooting, servicing, installing (deploying) and repairing either Explosive Detection Systems (EDS) or Explosive Trace Detection (ETD) equipment at customer sites. Assists Field Service Engineers in maintaining the...

  • Field Service Apprentice

    1 week ago

    Sydney, New South Wales, Australia Smiths Detection Full time

    About Us Smiths Detection , part of Smiths Group , is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant minds globally contributing for over 40 years at the frontline which...

  • Field Service

    1 week ago

    Sydney, New South Wales, Australia Scent Australia Full time

    Job descriptionScent Australia is an industry leader in fragrance diffusion (air scenting) services to an array of clientele, within both Australian and international locations. We are currently looking for a new Field Service backup technician to service our Sydney clients. Great Customer Service, including excellent communication skills and a professional...

  • Field Service Supervisor

    1 week ago

    Sydney, New South Wales, Australia Vertiv Group Corp Full time

    Who we are:Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and...

  • Field Service Lead

    1 week ago

    Sydney, New South Wales, Australia Siemens Energy Full time

    Field Service Lead About the Role Location Australia New South Wales Sydney Company Siemens Energy Pty. Ltd. Organization Grid Technologies Business Unit Service Full / Part time Full-time Experience Level Experienced Professional Position Overview The Field Service team lead is responsible for overseeing and coordinating the activities of the...

  • Field Service Lead

    1 week ago

    Sydney, New South Wales, Australia Siemens Gas and Power GmbH & Co. KG Full time

    The Field Service team lead is responsible for overseeing and coordinating the activities of the field service team. This role involves ensuring that all service tasks are completed efficiently, safely, and to the highest quality standards. The focus will be on day-to-day operational topics supporting resourcing, planning of outages, tools and devices...

  • Field Service Technician

    1 week ago

    Sydney, New South Wales, Australia Liebherr Group Full time

    About the Role Due to recent growth and progression within our service department, the Mobile Crane Division currently has a vacancy for a skilled and motivated Field Service Technician to be based in our Sydney Branch at Erskine Park. In this role you will be responsible for efficient diagnostic, maintenance, and repairs of Liebherr Mobile and Crawler...

  • Field Service Technician

    1 week ago

    Sydney, New South Wales, Australia Liebherr Group Full time

    About the Role Driven by growth and an expanding customer base, Liebherr Maritime Cargo & Construction Division has an opportunity for an experienced and motivated Field Service Technician. This role is responsible for after sales service, maintenance, and the diagnosis of faults for repair in the field across Sydney and throughout Australia. Key...

  • Field Assistant

    1 week ago

    Sydney, New South Wales, Australia Rio Tinto Full time

    Field Assistant The perfect balance, our roster gives you more time for the things that are important in your life and to your family and community Our friendly teams look after each other because your safety and wellbeing are always our priority Permanent employment which includes attractive salary, annual bonuses and a huge range of additional benefits...

  • Field Service Technician

    1 week ago

    Sydney, New South Wales, Australia Superior People Recruitment Full time

    Our client is a long established family owned business that specialises in the supply and maintenance of mobility equipment. We are now seeking a qualified service technician for the position of Field Service TechnicianYour job in this Field Service Technician role will include:Repairs and maintenance of electric wheelchairs, mobility scooter, patient...

  • Field Service Technician

    1 week ago

    Sydney, New South Wales, Australia Programmed Full time

    Our client based in Marsden Park are a leading manufacturer and supplier of municipal vehicles and equipment. They have several opportunities within their Field Service Technician team - if you have experience as a Service Technician/Field Technician, Light or Heavy Duty Diesel mechanic, Automotive Assembly or experience across hydraulics this may be the...