Customer Service Officer East Maitland
1 week ago
- Salary packaging of up to $15,899 per FBT year available
- East Maitland location
About Us
Home in Place is a charitable international community housing organisation with a vision that all people have appropriate and affordable shelter and are engaged in sustainable communities.
Home in Place is a recognised employer of choice and we are passionate about investing in our employees by providing them with opportunities to develop their skills and qualifications.
About the role
Great opportunity for an experienced Customer Service Officer to join our team on a
full time contract basis ending 12 January 2024. Working within our operational department in our East Maitland branch, you will provide the benchmark in customer service excellence. You will liaise with internal & external stakeholders on sensitive issues requiring you to possess excellent verbal & written communication skills & understand the importance of confidentiality. This role offers you the opportunity to showcase your skills and abilities by providing end to end customer service.
Key Responsibilities include:
- Answering incoming calls as the first point of customer contact;
- Assist with 'walkin' housing access enquiries;
- General administrative duties including but not limited to word processing, filing;
- Updating records in our database system and DCJ's HOMES/Trim systems;
- Collecting, collating, and recording documents as requested;
About You
To be considered for this role, please ensure you have addressed the following essential selection criteria:
- Demonstrated experience in a call centre or high volume customer service environment;
- Demonstrated experience in delivering exceptional customer service with the ability to gather relevant information through effective questioning;
- Well developed and effective interpersonal, deescalation and communication skills;
- General administration duties will be part of the role so proficiency in Excel, Word & Outlook is essential;
- Experience in the social housing sector and using DCJ's HOMES/Trim system is highly desirable but not essential;
How to apply:
Applications reviewed on receipt.
- Please note, agency referrals will not be accepted for this role_
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