Customer Service Officer

1 week ago

Maitland, New South Wales, Australia Hunter Recruitment Group Full time
Admin and Customer Service Focused

  • Full Time Role
  • Career growth starting point here in Maitland
  • HRG is proud to be the Recruitment Partner for The Mai-Wel Group, the leader in disability support in our region. With a history of 60+ years Mai-Wel has grown to be one of Maitland's largest employers with a team dedicated to supporting the disadvantaged of our community.
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FRONT OF HOUSE / CUSTOMER FOCUSED / ADMIN SPECIALIST

  • This role is positioned at the front desk of the employment services division at Maitland.
  • Your customers will be individuals seeking support to gain meaningful employment within two streams, disability and youth. You will also have internal customers from Mai Wel's employment services division as well as various other departments seeking admin, project and accounts support.
  • This is an opportunity to join one of the Hunters major employers of choice and to expand your career growth to the next level, learning the business from the frontline.


 The Role
  • Business Unit's first point of contact for participants, customers, staff, and the general community.
  • Answer and screen incoming phone calls, field enquiries or requests, escalate urgent matters, record & distribute incoming messages.
  • Establish a friendly and supportive atmosphere while greeting visitors/participants, identify their needs and direct them accordingly.
  • Take responsibility for the presentation and amenity of the main entrance and waiting area, other site facilities as well as notice boards and displays.
  • Assist and oversee booking of resources including meeting rooms and vehicles.
  • Maintain confidentiality of all participants and staff
  • Operate switchboard, and other electronic/digital office equipment
  • Provide back up and support to other sites as required.
  • Training of new site CSO staff as required
The Person- Great attitude with positivity and focused on the customer is critical

  • Able to manage multiple tasks concurrently
  • Excellent written and verbal communication skills
  • Tech savvy and capable of working with MS Office
  • Ability to handle cash
  • Ability to understand in this role there are internal and external customers
  • Ability to deal with privacy issues and sensitive information


If you have an outstanding customer focus, a friendly personality, couple with amazing admin skills, and want to work in a busy environment servicing internal and external customers then start a conversation with HRG today.


  • Notforprofit salary sacrifice is on offer with this role.

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