Case Manager

1 week ago


Sydney, New South Wales, Australia University of New South Wales Full time

Job no: 515733

Work type:
full time

Location:
Sydney, NSW

Categories:
Governance, Policy & Compliance

Case Manager
-


Employment Type:
Full Time
35 Hours per week**-
Duration: Maternity Leave from 12 months
-
Remuneration: $91,472-$108, % Superannuation
-
Location: Kensington, NSW (Hybrid Flexible Working)

About UNSW:

UNSW isn't like other places you've worked. Yes, we're a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter.

It's the reason we're one of the top 50 universities in the world and a member of Australia's prestigious Group of Eight.

If you want a career where you can thrive, be challenged and do meaningful work, you're in the right place.


Why Your Role Matters:


The Case Manager plays a key role in managing complaints and allegations of misconduct across Conduct and Integrity Office (CIO) functions according to the University's policies and procedures.


Responsibilities:

  • Analyse and respond tactfully and sensitively to issues and queries
  • Use a range of systems and processes to document and manage cases, and to ensure the University meets its compliance and reporting obligations
  • Promote a UNSW culture of ethical decision making by staff and students
  • Support the Senior Case Managers and Manager to prepare documents and reports
  • Build and maintain effective working relationships with key stakeholders

Who You Are:

  • Proven experience in case and complaint management
  • A strong communicator and analytical thinker with the ability to accurately identify and articulate issues verbally and in writing
  • Possess high emotional intelligence and stakeholder management abilities
  • Resilient with sound judgment, and the ability to keep matters confidential
  • Possess excellent organisation and time management skills
  • Experience in a legal compliance environment is also beneficial
  • An analytical thinker with an ability to accurately identify and articulate issues
  • Internal experience at UNSW beneficial (open to secondments)

Benefits and Culture:


UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.

Where possible, we support a hybrid approach with a combination of working from home and on our vibrant campus. It really is the best of both worlds.

How to Apply:

UNSW is committed to equity diversity and inclusion.

Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Position Description

Advertised: 04 Apr 2023 AUS Eastern Standard Time

Applications close: 23 Apr 2023 AUS Eastern Standard Time
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