Case Manager

1 week ago

Sydney, New South Wales, Australia Experis Full time
**Leading banking client is hiring for a Case Manager

  • Customer Relations with AFCA and EDR experience Initial contract until December 2024 plus potential extension**
    Role purpose:Case Manager Customer Relations plays a vital role within the organisation, providing a key point of contact for cases that have gone through The Australian Financial Complaints Authority (AFCA) for remediation.


You will be responsible for supporting the customer and the business to facilitate handling of complaints to ensure that questions and concerns are adequately addressed, by using information provided by internal stakeholders following investigation,.

To investigate, recommend action, and respond to complaints, ensuring the highest possible standard of service is provided to customers.

You will also represent the banks' position in conciliation calls with AFCA and customers.


As a member of the Customer Relations Team, you will identify potential/actual risks associated with complaints and work across the Wealth and Personal Banking business to ensure they are addressed.


Roles & Responsibilities:

  • Ensure adherence to SLA's set out by AFCA with each complaint or information request, ensuring that all questions are answered and appropriate documents/calls are uploaded.
  • Managing and resolving AFCA complaint matters efficiently, engaging with inhouse legal, compliance and risk teams for complex and sensitive cases as required.
  • Investigate complaints including reviewing and assessing documents, telephone contact with complainants and advocates.
  • Managing executive complaints.
  • Use initiative and discretion in day to day work, especially when dealing with sensitive or contentious issues.
  • Complaints responsibility, from initial contact to liaising with and advising officers and senior managers who provide investigation reports and complaints responses.
  • Analysing information provided and obtained during an investigation and assessing it in determining the validity of a complaint.
  • Drafting response letters or reports that address issues raised by the complainant and presents complex arguments comprehensively and clearly.
  • Initiating an effective course of action for resolving internally and externally lodged complaints.

If interested APPLY NOW

_ Aishwariya Aramakrishnan_

_Recruitment Specialist_

_Let's Connect_- Aboriginal and Torres Strait Islander people are encouraged to apply._

State:
QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q

State:
QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D

State:
SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

  • Traffic Engineer

    1 week ago

    Sydney, New South Wales, Australia CaSE International Full time

    CaSE (Civil and Structural Engineering) is looking for a Traffic Engineer to join the CaSE group of companies within CaSE Traffic and Transport Solutions.The Traffic Engineer will report into the Principal Traffic Engineer and work on a range of projects across our company's portfolio. Position Summary:You will be responsible for assisting to deliver...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia Stream Recruitment Group Pty Ltd Full time

    ASAP start - Ongoing Positions Excellent $$ and benefits Supportive teams working with other Social Workers and CliniciansCase WorkerTHE POSITION:Stream Healthcare is recruiting Case Managers for roles across Sydney and Regional NSW. We are looking for experienced and entry level Case Manager that have an interest or experience working with children. The...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia Be Recruitment Full time

    SCHADS level 4 + super + salary packaging Inner West location Full time permanent opportunityBe. Recruitment are currently recruiting for a Case Manager for a Specialist Homelessness NfP organisation located in Sydney's Inner West. This organisation provides services to children and young people aged between 9and 24.The Case Manager ensures the provision of...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia Hudson Australia Full time

    Our client is seeking Case Manager to provide timely, effective case management of workplace injuries in accordance with legislative and NSW self-insurance licence requirements.Additionally, you will provide guidance, advice and support to management and employees in regard to the effective management of injured employees. Implement and maintain policies and...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia Kennedy Reid Full time

    Job description THE ROLE Manage a mixed portfolio of Comcare claims Come up with strategies and drive RTW outcomes Provide input in stakeholder case conferences to progress claims Liaise with internal managers and educate them on obligations Be proactive in suggesting ways to engage the workforce THE BENEFITS Work under Comcare legislation and...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia Prestige Inhome Care Full time

    Know that your work makes a difference in people's lives Join a growing business with an excellent reputation in the community Never work on your birthday enjoy a paid day offJoin our Extraordinary Team as a Home Care Package Case ManagerAbout Us:Prestige Inhome Care is a leading provider of exceptional in-home care services. Our mission is to deliver...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia New Home Care Full time

    About us:Completing your Cert IV in Aging Support or Diploma in Community Services? Want to grow or transfer your skills and make a real difference in your local community that you love?Join New Home Care and support older people to live well in the comfort of their own home. We are looking for an energetic and passionate case manager to join our team in...

  • APS6 Case Manager

    4 weeks ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    About the role:The APS6 Case Management role is responsible for managing a portfolio of complex matters against evidence, legislation and other relevant policies. This is also a team leadership position within the department and will have responsibility to resolve issues and risks across a range of activities.Duties include, but are not limited...

  • APS6 Case Manager

    2 months ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    About the role:The APS6 Case Management role is responsible for managing a portfolio of complex matters against evidence, legislation and other relevant policies. This is also a team leadership position within the department and will have responsibility to resolve issues and risks across a range of activities.Duties include, but are not limited...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    Job no: 515733Work type: full timeLocation: Sydney, NSWCategories: Governance, Policy & ComplianceCase Manager- Employment Type: Full Time 35 Hours per week**- Duration: Maternity Leave from 12 months- Remuneration: $91,472-$108, % Superannuation- Location: Kensington, NSW (Hybrid Flexible Working)About UNSW:UNSW isn't like other places you've worked. Yes,...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia Randstad Full time

    Case Manager - Customer Relations (AFCA) About the company:Join a leading international banking institution dedicated to excellence in customer service and financial solutions across retail, wholesale, private banking, trade finance, treasury, asset management. They value innovation, integrity, and teamwork, providing an environment where your skills are...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia Anglicare Full time

    Case Manager - Foster CareAre you a skilled Case Manager with high level communication and organizational abilities, seeking a dynamic, supportive workplace culture? We would love to hear from you- Are you passionate about providing a safe and stable environment for Children?:You can make a difference in the lives of children and their families:- Join our...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia Be Recruitment Full time

    Work for a reputable NfP organisation Permanent Opportunity SCHADS level k + super + salary packaging)Be. are currently recruiting for a Case Manager to join a reputable NfP organisation located in South West Sydney.This organisation provides crisis accommodation, case management,and support services to women and their children who have experienced and are...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia Pure Source Recruitment Full time

    Attractive benefits package - work vehicle, 5 weeks annual leave and monthly RDO Exciting period of national growth, with extensive training and support providedAbout the Role Using your experience in case management, you will provide shortterm case management to a caseload of building and construction workers across New South Wales. Following a brokerage...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia AIA Full time

    BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important part role to play. If you want to make a...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia Mission Australia Full time

    Permanent Full Time|38 hours per week:Location: Artarmon and Covering Northern Sydney Area:- Salary: $83K + Super + Salary Packaging:Make a meaningful difference to the lives of Australians in needLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia people2people Full time

    This opportunity is a 1 month contract as a Workers Compensation Case Manager.Your role: Manage portfolio of workers compensation claims aligning with NSW legislation Build relationships with internal clients and external stakeholders Implement and maintain policies relevant to case management and injury management Provide support and guidance for injured...

  • Associate: AntiTrust

    1 week ago

    Sydney, New South Wales, Australia White & Case LLP Full time

    Job Description - Associate: AntiTrust GC) Associate: AntiTrust Associate: Antitrust The opportunity Are you ready to make your mark as part of the Antitrust Practice in our Sydney office? As an Associate, you will apply good judgment and excellent analytical skills to your work. Highly organised and self-motivated, you'll be a team player with a strong...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia Experis Full time

    Leading banking client is hiring for a Case Manager- Customer Relations with AFCA and EDR experience Role purpose: Case Manager Customer Relations plays a vital role within the organisation, providing a key point of contact for cases that have gone through The Australian Financial Complaints Authority (AFCA) for remediation. You will be responsible for...

  • Case Manager

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Superannuation Corporation (CSC) Full time

    Posted: 24/05/2023Closing Date: 07/06/2023Job Type: Permanent - Full TimeLocation: SydneyJob Category: Insurance & SuperannuationAt CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We're proud to wear the government crest, and proud to serve those who serve our country.Every day,...