Customer Service Officer/call Centre Operator

2 weeks ago

Ballarat, Victoria, Australia Ballarat Community Health Full time
The primary site for this position is: Ballarat

Close date:
Mon, 22 Apr :59pm

Position:
Customer Service Officer/ Call Centre Operator

Location:
All Ballarat Community Health Centre sites

Type:
Casual


Join our dynamic team at Ballarat Community Health, where we are dedicated to providing comprehensive healthcare services to our community.

We're currently seeking a motivated Contact Centre Operator to join our team and contribute towards creating healthy communities through the provision of accessible, affordable and quality health and wellbeing services.


Responsibilities:

  • Answer incoming calls from clients, community members, and healthcare professionals promptly and professionally.
  • Provide accurate information regarding services, appointment scheduling, and general inquiries.
  • Assist clients with appointment bookings, cancellations, and rescheduling as needed.
  • Direct calls to appropriate departments or healthcare providers efficiently.
  • Document and maintain accurate records of all interactions in the client database.
  • Follow established protocols and procedures to ensure quality customer service and patient satisfaction.
  • Collaborate with staff to address clients needs and concerns effectively.

Requirements:

  • Excellent communication skills, both verbal and written.
  • Previous experience in customer service role preferred.
  • Empathetic and clientcentered approach to customer interactions.
  • Ability to multitask and work efficiently in a fastpaced environment.
  • Strong organisational skills and attention to detail.
  • Familiarity with medical terminology and healthcare services is desirable though not essential.
  • Proficiency in using computer systems software.

About Us:


Ballarat Community Health (BCH) exists to ensure that people from all walks of life can access quality health care, no matter their circumstances.

Our vision is that all people within the communities we support achieve the best possible health and wellbeing.

We have approximately 300 staff, with seven (7) locations across Ballarat and the Western Region. Our people and our deep sense of purpose are what makes BCH a great place to work.

Benefits:

  • Salary packaging up to $15,900 for everyday living expenses and up to $2,650 meals and entertainment
  • Excellent working conditions with a high sense of job satisfaction
  • Flexible working arrangements
  • Access to employee wellness programs and discounts
  • Opportunities for professional development and career advancement.
  • Positive and supportive work environment within a collaborative team.

How to Apply:

To obtain a copy of the position description, please click here.

Applications must be submitted by 11:59pm on Monday, 22nd April 2024

For further enquiries about this role please contact Danielle Walker, Chief Operating Officer, on telephone

About us:


Ballarat Community Health is a for-purpose, not-for-profit community health organisation providing a comprehensive range of primary health services required by the local community.

We work to promote health and wellbeing, and provide quality and affordable healthcare to our community, with a commitment to the most vulnerable.


Diversity and Inclusion
At Ballarat Community Health, we are committed to a diverse and inclusive workforce where we value each person's uniqueness.

We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

**Be more than part of your community - be someone making a difference for people in your community.

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