Complex Front Office Manager

2 weeks ago

Brisbane, Queensland, Australia Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Our Company

Our Brand
The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise.

Join the team at The Westin Brisbane and enhance your senses and find your balance with our signature wellness programs.

With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road.

Discover a place where you're given a choice, not just to get up, but to rise.

Rise with Westin Brisbane
The Westin Brisbane is a luxury inner city retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic city centre location.

You are an influencer of great guest experiences and passionate about your own development and the development of those around you.


You will be:

  • Manage all aspects of the front office department, tending to the guests and exceeding their expectations
  • Develop specific goals and plans to prioritise, organise and complete your work.
  • Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
  • Plan and execute team building activities so associates feel valued for their contributions
  • Be a dynamic and thoughtful leader by empowering and supporting your team
  • Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met
  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
  • Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
  • Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals
  • Drive loyalty through our loyalty programs and guest experiences

Qualifications & experience:

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar managerial role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Selfmotivated, driven and energized in a fastpaced environment
  • Armed with smart solutions and a cando attitude

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

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