Complex Night Manager

2 weeks ago

Brisbane, Queensland, Australia Westin Hotels & Resorts Full time

Job Description:

Job Number

Job Category Rooms & Guest Services Operations

Location The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

COMPANY
The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise.

At Westin Hotels & Resorts, our signature wellness programs empower you to eat, sleep, move, feel, work and play well, so you can be at your best while on the road.

Discover a place where you're given a choice, not just to get up, but to rise.

WELCOME TO WESTIN
The Westin Brisbane is a luxury retreat, perfect for business and leisure travellers alike.

Begin your journey wish us as our
COMPLEX NIGHT MANAGER at the Westin/Four Points Brisbane.

The successful applicant must share our passion for delivering an unrivalled level of service to join our Front Office Team.

You will need to be highly motivated leader in an environment where exceeding the expectations is the minimum standard. The Night Manager is responsible for overseeing the smooth operation of the hotel throughout the overnight shift.


Additionally, it is essential that you can lead a team as this is central to the way that we do business.

In return we offer unlimited career opportunities, industry leading benefits and an environment where your development is our priority.

Key Responsibilities include but are not limited to:

  • Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
  • Coordinate Front Office operations during shift, including Front Desk, Communications, Concierge and Driveway to ensure guest service excellence and adherence to the Hotel's standards and procedures at all times.
  • Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
  • Prepare, audit and reconcile, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.
  • Complete Quality Assurance room inspections and regular property walks, ensuring that any maintenance needs are attended to on a timely basis.
  • Ensure adherence to hotel credit procedures and policies at all times, leading by example.
  • Tertiary qualification or proven relevant industry experience
  • The drive to consistently deliver the very best
  • Ability to work a rotating roster with full availability
  • Opera knowledge advantageous
  • Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._


At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.

We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road.

Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.

If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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