Service Operations Lead
2 weeks ago
Job Details:
Location
Brisbane
Salary
Negotiable
Job Type
Full Time
Ref
BBBH102999_
Contact
David Meiring
Posted
about 3 hours ago
Talent International is searching for an
SAP Service Operations Lead to join our client, a large **State Government Department.
-
Daily rate contract paying $1,080 inc p/d:
Based in Brisbane with 2 days p/w WFH / Not fully remote:
Experience in large, complex environments highly regarded
Purpose of the role:
As the Service Operations Lead, you will provide professional communication and advice to senior stakeholders, customers and clients in relation to all aspects of Service Operations.
Specific Duties:
- Provide leadership, expert advice, strategies and support in relation to service operations in Corporate Enterprise Solutions including incident management, problem management, event management, request fulfilment, access management and IT operations control.
- Perform proactive problem management to identify trends and implement corrective actions to ensure legislative obligations are met
- Work collaboratively with business representatives, clients and senior stakeholders to coordinate and provide high level expert advice regarding service operations
- Manage complex and sensitive issues under extreme time pressures, coordinating advice and recommendations for senior executive stakeholders.
- A high level of political astuteness and ability to manage contentious and complex issues with sensitivity, diplomacy and discretion.
- Highly developed interpersonal, written and oral communication skills, including ability to negotiate, advise, influence others and work collaboratively with senior stakeholders including business and technical stakeholders.
- Demonstrated ability to rapidly acquire an understanding of complex enterprise corporate solutions and the ability to use this knowledge to develop audience appropriate communications for stakeholders at the highest levels.
- Demonstrated understanding of the principles of Service Operations and their practical uses in the context of service delivery of complex systems.
- Demonstrated ability to work under pressure and prioritise critical activities to achieve the best possible outcome.
How to Apply:
*
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