Customer Service Consultants

2 weeks ago

Mulgrave, Victoria, Australia DFP Recruitment Services Full time

Job description:

Our client a well-established organisation within the financial field who have had exceptional growth and have a number of opportunities for customer centric driven customer care consultants to join the team.


As a customer care consultant, you will receive inbound calls and use your high-level communication and problem-solving skills to provide an excellent customer experience to our client's customers.


Your responsibilities will include but not be limited to:

  • Provide exceptional customer service supporting customers.
  • Create solutions uniquely designed for each customer, approaching each interaction with empathy and a customer centric approach.
  • Asking clear questions, actively listening, and providing clear instructions to assist customers.
  • Ability to manage and work to deadlines, ensuring regulatory guidelines and all legislative requirements have been met.

Who we look for:

  • Experience in customer service whether customer facing or over the phone
  • Strong written and verbal communication skills, allowing you to connect and develop rapport with customers.
  • Ability to empathise and interact with customers through difficult circumstances, demonstrating resilience and adaptability.
  • Confidence in navigating multiple systems while talking to a customer.
  • Excellent organizational, time management and data entry skill.

You will be rewarded with:

  • Opportunity to establish successful career
  • Great working environment
  • Full training provided in the Eastern Suburbs.
  • Fri between 7am 7pm with a midFebruary start

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