Customer Service Advisor

1 week ago


Mulgrave, Victoria, Australia City FM Australia Full time

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.


THE OPPORTUNITY

Reporting to the Critical Incident Desk Supervisor, this Full time 6 Month Fixed Term role offers an enthusiastic, motivated and customer centric, customer service representative a wonderful opportunity to join a fast paced, driven and diverse team, and take your career to the next level by supporting our valued customer.


Your key responsibilities will include:

  • Effectively manage a high volume of both inbound/outbound calls.
  • Resolve, manage and escalate incidents logged by our customers.
  • Reporting to all Managers as required on all incidents and ensuring the correct processes are followed.
  • Ensure a swift and efficient service whilst adhering to agreed service levels and KPI's.
  • Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

You will be required to:

  • Experience working in a call centre.
  • Ability to remain calm under pressure; whilst demonstrating diligence and ability to multitask.
  • Exceptional customer service focus.
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail.
  • Attend two weeks of paid training on site


If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.

City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

  • Mulgrave, Victoria, Australia City FM Australia Full time

    City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.THE OPPORTUNITYReporting to the Critical Incident Desk Advisor, this part time role offers an enthusiastic, motivated and customer centric, customer service...

  • Service Advisor

    2 weeks ago


    Mulgrave, Victoria, Australia Penfold Motors Burwood Full time

    The Penfold Motor Group is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are...

  • Service Advisor

    2 weeks ago


    Mulgrave, Victoria, Australia Eagers Automotive Full time

    Competitive remuneration package Work for Australia's no. 1 automotive brand Join Australia's largest automotive retailerIn your role as a Service Advisor you will be 100% focused on managing your Guests' experience whilst their vehicle is in our care. Your Customer centric nature will ensure you deliver the ultimate Customer Experience to each and every...


  • Mulgrave, Victoria, Australia City FM Australia Full time

    City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.THE OPPORTUNITYThis role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team...


  • Mulgrave, Victoria, Australia City FM Australia Full time

    The Opportunity:Reporting to the Critical Incident Desk Supervisor, this OR Permanent opportunity offers an enthusiastic, motivated and customer centric, individual an opportunity to join a fast paced, driven and diverse team. This will take your career to the next level. This shift covers Monday - Friday between 7:00am and 7:00pmWhy you want to work for our...


  • Mulgrave, Victoria, Australia City FM Australia Full time

    City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.The Opportunity:Reporting to the Critical Incident Desk Supervisor, this Permanent opportunity offers an enthusiastic, motivated and customer centric, individual...


  • Mulgrave, Victoria, Australia Recruitly Full time

    Start ASAP - 3-4 months Significant hourly rate offered | Monday to Friday 9 Hybrid role, min 2 days in office, 3 from homeThe OrganisationWith over 25 years of successful service delivery this organisation is leading the way and offers the opportunity to work in a supportive, fun, and progressive environment. With a global presence they partner with...


  • Mulgrave, Victoria, Australia Pfizer Full time

    Why Patients Need YouOur manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what's possible and taking action.What You Will AchieveYou will help Pfizer carry out the activities in...

  • Senior Tax Advisor

    2 weeks ago


    Mulgrave, Victoria, Australia Kmart Full time

    Senior Tax Advisor Job Details | kmartaustr Press Tab to Move to Skip to Content Link Search by keyword (Marketing, Technology etc.) Search by Location Loading... Work Type All Category All City All Send me alerts every Send me alerts every Senior Tax Advisor Date: 23 May 2024 Location: Mulgrave, VIC, AU ...

  • Customer Service

    1 week ago


    Mulgrave, Victoria, Australia SECUREcorp Full time

    About Securecorp: Striving with over 25 years of experience and excellence in security services. This company is Australia's leading national providers of security, monitoring, electronics, and cleaning services. About the role: This is a great opportunity for dedicated individual with experience in customer service and call centre work to join our...

  • Customer Service

    1 week ago


    Mulgrave, Victoria, Australia SECUREcorp Full time

    About Securecorp: Striving with over 25 years of experience and excellence in security services. This company is Australia's leading national providers of security, monitoring, electronics, and cleaning services. About the role: This is a great opportunity for dedicated individual with experience in customer service and call centre work to join our team as...

  • Customer Service

    2 weeks ago


    Mulgrave, Victoria, Australia Johnson Controls Full time

    Job DetailsThe CompanyADT Security has a reputation as one of Australia's most trusted home and business security companies with safety and security the cornerstone of the business. Its world-class technology and A1 Grade monitoring have been protecting Australians for decades.ADT Security is part of Johnson Controls and we are global diversified technology...

  • HR Advisor

    2 weeks ago


    Mulgrave, Victoria, Australia Beacon Lighting Full time

    Very attractive hybrid work balance and a great supportive team culture Currently based in Mulgrave, relocating to new purposebuilt offices in Nunawading early 202 Questions? Contact Steve onAbout Beacon LightingEstablished in Melbourne in 1967, Beacon Lighting is Australia's leading specialist retailer of lights, ceiling fans and light globes, with over 120...

  • Customer Service

    1 week ago


    Mulgrave, Victoria, Australia SMAART Recruitment Full time

    You will be working for afamily-owned company that has been a global leader in the home care business for over 140 years, spanning over five generations, it has developed theworld's best cleaning tools.WHATS IN IT FOR YOU... Permanent full time role Convenient South Eastern Suburbs location (Mulgrave) with onsite parking Access to some of the worlds best...


  • Mulgrave, Victoria, Australia IPA Personnel Services Full time

    Our client is a global leader in water, hygiene and energy technologies and services. Specialising in Foodservice, food processing, hospitality, and healthcare.They pride themselves on delivering exceptional customer service and high-quality products/services to their customers.As a small supportive team, they are proud of their collaborative work...


  • Mulgrave, Victoria, Australia Kmart Full time

    Employee Relations Advisor Press Tab to Move to Skip to Content Link Search by keyword (Marketing, Technology etc.) Search by Location Loading... Work Type All Category All City All Send me alerts every Send me alerts every Employee Relations Advisor Date: 14 May 2024 Location: Mulgrave, VIC, AU Company: ...


  • Mulgrave, Victoria, Australia Tesla Full time

    Tesla participates in the E-Verify ProgramWhat to ExpectAs a Virtual Tesla Advisor it is your responsibility to offer seamless customer service throughout the entire customer journey across all our digital distribution channels. You have relentless determination to succeed and you are driven by the mission of Tesla to accelerate the world's transition to...


  • Mulgrave, Victoria, Australia Veritas Recruitment Full time

    About the business: This global company specialises in the manufacture and distribution of commercial equipment used across a number of industries and are very well established within their market. Our clients prides themselves with the delivering of exceptional customer support by providing innovative solutions and unparalleled support service. About the...


  • Mulgrave, Victoria, Australia Page Personnel Full time

    Mulgrave location- $35/hour + SuperAbout Our Client:Reporting to the Operations Manager, your main role and responsibilities will include but not limited to:High-volume sales order data entry of customer orders, daily. Answering inbound calls from customers. Forwarding customer feedback and complaints to the relevant stakeholder to fix, immediately....


  • Mulgrave, Victoria, Australia hireQ Full time

    Lead, inspire and coach a team to deliver tailored customer solutions Deliver mutually beneficial commercial outcomes for customers and your business Partner with senior leaders to enhance the overall strategy of the organisationLead a high performing, connected team to deliver outstanding CX solutions for customers with this established and trusted freight...