Continuous Service

2 weeks ago

North Ryde, New South Wales, Australia Downer Group Full time

Key responsibilities

  • Manage the preferred supplier and its partners to deliver on their continuous service SLAs and obligations
  • Foster a service excellence across your team and suppliers
  • Manage the work for your team of seven technical staff based across NSW and VIC
  • Encourage inputs to, and manage the pipeline of business and technologyled demand
  • Collaboratively agree balanced content for releases that deliver value & manage technical debt
  • Manage all activities related to planned and adhoc releases, including managing the testing, following our established change management practices
  • React to urgent unplanned work and issues and organise appropriate help
  • Grow the skills in your team to deliver the most value to the business, and engage the business on the ways they can get the most from your team
  • Support the work that drives value to the business through process changes and training
  • Review and manage the quality of the data being generated across sites and drive improvements when needed

About you:

  • Experience in Asset Management, ideally for Rolling Stock and ideally using Maximo.
  • Confident stakeholder management skills at various levels
  • Strong communication skills, especially to your team and our preferred supplier staff, some offshore
  • Ability to qualify criticality of issues that emerge to ensure consistent businesssensitive responses
  • You are qualified in the relevant discipline (e.g. bachelor's degree in computer science, Information Technology or Software Engineering).
  • Fulltime employment ideally North Ryde NSW but can choose to be based either in Auburn in NSW, or in Pakenham VIC or Melbourne CBD. Must be flexible to travel to all our NSW and VIC sites regularly

What we offer:

  • The opportunity to work within an energetic, highly skilled team
  • Work with a Rollingstock industry leader
  • A workplace focused on Zero Harm; safety is at the core of everything we do
Downer does not accept any unsolicited resume referrals from Recruitment Agencies.


Notwithstanding the location of this position, all qualified Australian citizens and permanent residents from all locations are encouraged to apply.

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