Night Manager

1 week ago

Sydney, New South Wales, Australia Standards for customer satisfaction and retention. Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management


Pier One Sydney Harbour is Sydney's leading lifestyle hotel, designed for experience seekers, built over the water on Sydney Harbour.

Fuelled by our love of the hyperlocal, Pier One is home to 189 designer rooms and suites, Sydney's leading event venues, awarded restaurant The Gantry, and vibrant pier with waterside bar and dining offerings.


Perks, Rewards, Motivations

  • Discounts on hotel rooms including all properties within the Marriott International group.
  • Discounts on food & beverage, including our hatted restaurant The Gantry.
  • Wellbeing & mindfulness programs to ensure you stay healthy in and out of work.
  • Complimentary staff meals.

Your Opportunity

  • The Night Manager is responsible for the overall running of the hotel on a day to day basis, ensuring all tasks and duties are carried out in accordance to Marriott policy and procedures.
  • This role is to ensure the guest service is of the highest standard, displaying at all times a professional, competent attitude and commitment to exceeding guest expectations.
  • Process all payments in accordance with Accounting procedures and policies. Follow property control audit standards and cash handling procedures (e.g. blind drops)
  • Be vigilant and be alert in making sure security measure in the hotel is maintained at all times.
  • Ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
  • Check that details of regular guests are updated using guest history.
  • Check and pass on all guest mail, messages and parcels promptly.
  • To liaise closely with Housekeeping on information relating to rooms and lost property.
  • Ensure security procedures are maintained according to policy.
  • Providing services that are above and beyond following Brand Standards for customer satisfaction and retention.
  • Exhibit and deliver Mind Blowing Service.
  • Interact positively with hotel guests as well as members of the public, being sure to offer them a professional and proactive service at all times.
  • Handling guest complaints with patience and in the most professional manner, Refer to Senior Management if required.
  • Liaises with Reservation & Sales team regarding any changes in arrivals, departures, groups and VIP's.
  • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Encouraging and building mutual trust, respect, and cooperation among team members.
  • Has a thorough knowledge of hotel services and facilities and perform site inspections when and as required.

What we ask of you

  • 2 years experience in a Managerial role within a Luxury hotel chain.
  • An up to date RSA.
  • Displays high grooming standards.
  • A genuinely warm & welcoming demeanor.
  • Energising motivation it's infectious no job is too big or too small
  • A passion and a burning desire to be the best in the industry.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
  • Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

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