Assistant Night Manager

1 week ago

Sydney, New South Wales, Australia Hilton Full time

An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.


What will I be doing?
As and Assistant Night Manager, you are responsible for managing the first impressions on the overnight shift of our Guests by performing the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Serve as a point of contact for regular and important Guests
  • Complete Night Audit duties
  • Maximise room occupancy at best rates and use upselling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Compile adequate handover to Early staff / Duty Manager
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Conduct Health and Safety Checks and Night Walks
  • Maintain a good status awareness of all hotel areas

What are we looking for?


Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel, leisure or retail sector
  • Competent level of IT proficiency
  • Excellent leadership and management skills
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Positive attitude and good communication skills
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in the hotel industry
  • Previous experience with Front Office Management Systems
  • Previous experience with cash handling

What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all

  • Assistant Night Manager

    1 week ago

    Sydney, New South Wales, Australia InterContinental Full time

    Assists in managing the entire hotel operation during night shift and maintaining hotel security and guest experience. Delivers high level product quality and ensures optimum service is provided to all hotel guests in line with IHG's Brand Standards.To be the main communication point of the hotel by providing and coordinating a rapid response to all guest...

  • Assistant Night Manager

    4 weeks ago

    Sydney, New South Wales, Australia IHG Full time

    Assists in managing the entire hotel operation during night shift and maintaining hotel security and guest experience. Delivers high level product quality and ensures optimum service is provided to all hotel guests in line with IHG's Brand Standards.To be the main communication point of the hotel by providing and coordinating a rapid response to all guest...

  • Assistant Night Manager

    1 month ago

    Sydney, New South Wales, Australia IHG Full time

    Assists in managing the entire hotel operation during night shift and maintaining hotel security and guest experience. Delivers high level product quality and ensures optimum service is provided to all hotel guests in line with IHG's Brand Standards.To be the main communication point of the hotel by providing and coordinating a rapid response to all guest...

  • Assistant Night Manager

    1 week ago

    Sydney, New South Wales, Australia Holiday Inn Full time

    Travel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been...

  • Assistant Night Manager

    1 week ago

    Sydney, New South Wales, Australia Crowne Plaza Hotels & Resorts Full time

    There's nothing complicated about dealing with business people.They're just people. Doing business.By day, international marketing superheroBy night:fluffy bath robe and a box set.Like Liz, who's left her laptop cable in the cab. Or Mario, who's secretly missing his cats. The early riser, who's first in the gym. The sales team preparing for the 'big pitch'...

  • Assistant Night Manager

    1 week ago

    Sydney, New South Wales, Australia Holiday Inn Full time

    About usTravel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know,...

  • Night Manager

    1 week ago

    Sydney, New South Wales, Australia CKE Restaurants Full time

    WHO WE ARE?Scape'svision is tobe the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing...

  • Assistant Night Manager

    1 week ago

    Sydney, New South Wales, Australia Holiday Inn Full time

    About usTravel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoyinga quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping themcreate memories that will last a lifetime. Irresistible smiles are our specialty. We should know,...

  • Night Manager

    1 week ago

    Sydney, New South Wales, Australia Hilton Full time

    A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours.What will I be doing?A Night Manager will review financial reports, investigate anomalies, reporting any discrepancies to the Front Office Manager and Finance team. A Night Manager reviews...

  • Night Manager

    1 week ago

    Sydney, New South Wales, Australia Affinity Migration Group Pty Ltd Full time

    Kimpton Margot Sydney (Pro-Invest Hotel Operating Sydney CBD 2 Pty Ltd)Pro-invest Group is a global asset management and investment firm specialising in real estate, with an extensive track record of both delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to...

  • Night Manager

    1 week ago

    Sydney, New South Wales, Australia Shangri-La Hotels Full time

    Shangri-La SydneyShangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests rooms and suites, four food & beverage outlets and 18 functions rooms.We are seeking a dedicated and experienced Night Manager to oversee and assist...

  • Night Manager

    1 week ago

    Sydney, New South Wales, Australia IBIS Full time

    Job DescriptionWe are seeking a passionate, guest-focused Night Manager, to join the Front Office Leadership team.As a Night Manager at Ibis Sydney Airport, you will lead and supervise the Front Office Department's operational functions throughout the night.Lead and supervise night shifts, ensuring safety, security, and a seamless guest experience.Cross...

  • Night Manager

    1 week ago

    Sydney, New South Wales, Australia AccorHotel Full time

    Company Description French Luxury in the Sydney CBD never sleeps _ that's right we're open 24/7 and have an opportunity for an ambitious night owl to lead our night team_ _as our Night Manager at Sofitel Sydney Wentworth.Whether it be midday or midnight, we offer our guests an unforgettable luxury escape in our heritage-listed property in the heart of the...

  • Night Manager

    1 week ago

    Sydney Olympic Park, New South Wales, Australia Accor Full time

    Company DescriptionAt Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to...

  • Night Manager

    1 week ago

    Sydney Olympic Park, New South Wales, Australia AccorHotel Full time

    Company DescriptionAt Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to...

  • Night Manager

    1 week ago

    Sydney, New South Wales, Australia TFE Hotels group Full time

    Night Manager Wanted at Vibe Hotel North SydneyAbout the Company: TFE Hotels is the only international hotel group headquartered in Sydney. With seven brands and 69 hotels across six countries, they have 20 new hotels in progress and more in the works. At TFE, there's room for growth and a chance to contribute to shaping the future of the company. If you're...

  • Night Manager

    1 week ago

    Sydney, New South Wales, Australia InterContinental Full time

    Our hotels never sleep. So, we're looking for a Night Manager to lead the Night Team and deliver customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts. The Night Manager will also ensure the safety, security and smooth running of all other hotel...

  • Night Manager

    1 week ago

    Sydney, New South Wales, Australia TFE Hotels Adina Apartment Hotels Full time

    Vibe Hotel North Sydney, 171 Pacific Highway, Sydney, New South Wales, Australia Req #2171 Monday, 13 May 2024 Join the fun and supportive team and grow YOUR hotel careerSet in the heart of North Sydney's bustling business precinct, with easy access to cafes, and shops and close to the train station, Vibe Hotel North Sydney is recruiting a reliable and...

  • Night Manager

    1 week ago

    Sydney, New South Wales, Australia Recooty Full time

    Kimpton Margot Sydney (Pro-Invest Hotel Operating Sydney CBD 2 Pty Ltd) Pro-invest Group is a global asset management and investment firm specialising in real estate, with an extensive track record of both delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to...

  • Night Manager

    1 week ago

    Sydney, New South Wales, Australia Veriu Full time

    We are Veriu Group (pronounced 'Very You') Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.Through our brands...