Ao3 Customer Service Officer

2 weeks ago


Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time
$44.49 p/hour + super - commencing ASAP

  • Brisbane CBD
  • Contact centre & face to face customer interaction

Calling all passionate customer service superstars with Loan, Banking or Debt Management experience
Troocoo are assisting a valued Government client recruit

multiple Customer Service Officers (AO3) commencing ASAP for an initial 3 month period, with possible extensions.
- $44.49 p/hour + super | Brisbane CBD based | Full-time positions only_


These roles will be the first point of customer contact assisting with providing information, advice and preparing documentation in relation to loan/banking, debt management or arrears.


The role:

  • Managing a high volume of calls within the contact centre
  • Conducting interviews (either over the phone or in person) with customers
  • Attentively listening to customer enquiries and providing advice and resolutions
  • Negotiating appropriate arrangements to clear debt while monitoring arrangements to ensure they are kept
  • Providing information regarding safety net options available to customers experiencing financial hardship
  • Records and document management
  • Maintaining a positive, professional and caring attitude towards customer

Other important details

  • You must be able to work fulltime hours
  • Busy, supportive and high performing team

About you:

  • Experience within
    customer service (loans, banking or debt management industry ideally) & contact centre is essential
  • Ability to be flexible and work with busy schedules and deadlines
  • Exceptional communication skills and ability to build rapport
  • Communicating information clearly and concisely
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