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Ict Support Team Lead
1 week ago
Reference #:
- JF/JA0726
Title: - ICT Support Team Lead
- Salesforce
- Federal Government
Category: - ICT
Location: - ACT
Work Type: - Contract
Remuneration:
Term:
- 12 Months + EXT
Description:
Critical Federal Government Department with essential projects:
Initial 12 Month Contract + a 12 month extension option:
Exciting Opportunity to lead a team of ICT support professionals
One of Australia's prominent
Federal Government Departments is looking to engage an experienced
ICT Support Team Lead to identify, troubleshoot and resolve Salesforce-related issues and provide continuous improvement to the platform.
The
ICT Support Team Lead will manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.
The successful
ICT Support Team Lead will be offered an initial
12 month contract along with a
12 month extension option partnered with a
rewarding hourly rate.
ICT Support Team Lead will be responsible for, but not limited to:
- Executing ICT change management activities including creation of high-quality change records and release documentation
- Ensure consistent and efficient resolution of Salesforcerelated issues
- Performing operational tasks including access management and provisioning
ICT Support Team Lead will have experience in the following:
- Strong problem-solving skills and attention to detail
- Experience working with crossfunctional teams and managing stakeholder relationships
- Experience in developing and implementing support processes and procedures
- Strong understanding of the Salesforce platform and its functionalities
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