Ict Support Team Lead

1 week ago


Canberra, ACT, Australia HiTech Personnel Full time

Reference #:

  • JF/JA0726
    Title:
  • ICT Support Team Lead
  • Salesforce
  • Federal Government
    Category:
  • ICT
    Location:
  • ACT
    Work Type:
  • Contract
    Remuneration:
- $Neg
Term:

  • 12 Months + EXT
    Description:
-
Critical Federal Government Department with essential projects:


  • Initial 12 Month Contract + a 12 month extension option:
-
Exciting Opportunity to lead a team of ICT support professionals


One of Australia's prominent
Federal Government Departments is looking to engage an experienced
ICT Support Team Lead to identify, troubleshoot and resolve Salesforce-related issues and provide continuous improvement to the platform.

The
ICT Support Team Lead will manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.

The successful
ICT Support Team Lead will be offered an initial
12 month contract along with a
12 month extension option partnered with a
rewarding hourly rate.

The successful
ICT Support Team Lead will be responsible for, but not limited to:

  • Executing ICT change management activities including creation of high-quality change records and release documentation
  • Ensure consistent and efficient resolution of Salesforcerelated issues
  • Performing operational tasks including access management and provisioning
The successful
ICT Support Team Lead will have experience in the following:

  • Strong problem-solving skills and attention to detail
  • Experience working with crossfunctional teams and managing stakeholder relationships
  • Experience in developing and implementing support processes and procedures
  • Strong understanding of the Salesforce platform and its functionalities


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