Delivery Enablement Manager

2 weeks ago

Sydney, New South Wales, Australia JLL Full time
About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities.

With over 200 years of real estate experience, we are, and always have been, continually pursuing brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.

We approach our work in a warmer, more optimistic, and inclusive way.

What this opportunity involves:

We seek an experienced Delivery Enablement Manager to join our high-performing Project and Delivery Services team (PDS).

Based in Sydney, you will develop, implement and manage strategies to drive continuous improvement, performance, accountability and employee well-being specific to PDS.

You will work with stakeholders, including State Operations Managers, DE&I Team, and PDS Australia Employees, to ensure the PDS Business is managed to an exceptional standard.

Essential duties and responsibilities include
Onboarding new employees so they can be productive and excel in the shortest possible timeframe.
Connecting employees to the knowledge they need to do their best work
Facilitating intentional collaboration and connection activities that build relationships
Maintaining best practice delivery via ongoing training and support
Coaching individuals who are struggling to meet expectations


As ways of working have evolved to include hybrid, distributed teams and remote workers, you will shape the conditions that enable every individual (regardless of their workstyle preference) to thrive, feel included and be efficient and effective in their role.


While your initial focus will be on implementation on a single state level, you will also be expected to advise and guide leadership teams nationally on how to implement better practices within their region and help them leverage the tools and processes you develop for national consistency.

In-depth knowledge of contemporary and global best practice approaches to people and culture development
Experience with equality, diversity and inclusion strategies and models behaviours
Inspires others to perform to the best of their abilities
Well-developed negotiation and influencing skills
Makes decisions based on evidence balanced with experience and intuition
Proactive and positive attitude
Exemplary written and verbal communication skills
Proficiency in the use of Microsoft Office Suite, including SharePoint

Understanding of ISO9001, ISO45001, ISO14001, FSC (Federal Safety Certification), relevant Environmental, Health and Safety legislation obligations and requirements for maintaining ISO accreditations where applicable.

A degree in a relevant Business, Human Resources, Psychology, Teaching or Management Administration related discipline or related field and six (6) years of professional experience or a combination of formal education and experience in excess of ten (10) years.

Experience in project management, consultancy/client service delivery, or property-related organisation is highly desirable.

What can JLL offer you?

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.

JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we have continued to rank among the World's Most Ethical Companies.

How to apply:

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions,

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