Student Support Officer

1 week ago

Brisbane, Queensland, Australia Queensland University of Technology Full time
$72,741 to $82,04- Ongoing, full-time

  • Gardens Point (hybrid option available)

Who are we looking for?


Queensland University of Technology (QUT) is seeking a Student Support Officer to join Office of the Deputy Dean, Faculty of Science, Academic Division.


The Student Support Officer provides specialist consultation services to students and assistance to the Student Support Coordinator and the broader team in supporting student administrative functions for the faculty at both undergraduate and postgraduate levels.

The Student Support Officer is a front-line position and includes high level consultation with prospective students, current students, academic staff and other key stakeholders across the University and externally.


We're offering this role as a hybrid position as part of QUT's commitment to embracing the opportunities created by a more virtual and connected world.


Real world impact
QUT is a major Australian university with a global outlook and a 'real world' focus.

We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.


About the Faculty

The Faculty of Science aims to explore the frontiers of our physical and digital worlds to drive innovation and develop solutions to complex, real-world challenges.

We deliver distinctive programs in Information Technology, Mathematics and Science to meet industry demands for data-driven and technological solutions.

Strong connections and long-standing partnerships with governments and industry enable us to address complex challenges though learning, teaching, research, and innovation.

We facilitate learning that is delivered on campus, online and in the real-world through relevant and practical learning experiences.
Our Schools are established around disciplines that promote collaboration in teaching and research

These include:

  • School of Biology and Environmental Science
  • School of Chemistry and Physics
  • School of Computer Science
  • School of Earth and Atmospheric Sciences
  • School of Information Systems
  • School of Mathematical Sciences


The Faculty is renowned for its translational research expertise in areas such as climate change, energy, geosystems, food security and water resource management led by world-class and internationally recognised researchers.

The Faculty is home to both University and Faculty based Research Centres, including:

  • Centre for Agriculture and the Bioeconomy
  • Centre for Data Science
  • Centre for Materials Science
  • Centre for Clean Energy Technologies and Practices
  • Centre for the Environment
  • Centre for Waste Free World


The Faculty is led by the Executive Dean and the Executive Management Team which includes the Deputy Dean, Associate Deans, Heads of School, and the Faculty Operations Manager.


What you need to succeed


To thrive in this role, you will be someone who enjoys taking the initiative to provide excellent service and support across a broad range of activities each day.


You will demonstrate:

  • Education, training and/or experience equivalent to completion of a degree.
  • Demonstrated ability to provide a high standard of professional, client service in a busy client-orientated environment including the ability to prioritise work, meet deadlines and balance competing demands.
  • Demonstrated ability to work effectively in a team environment and adapt to changing needs.
  • Good written and oral communication skills with a high degree of accuracy and attention to detail.
  • Interpersonal skills which demonstrate the ability to liaise effectively with and provide excellent service to a diverse range of people in a professional manner while maintaining confidentiality.

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