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Sales Consultant

3 months ago

Carindale, Queensland, Australia Travelex Full time

Job Description:

  • To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.
  • Key accountabilities
  • Deliver excellence in customer service
  • Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions
  • Travel Money card, Online Sales etc
  • Embrace the Digital mindset
  • Social Media
  • Google reviews / Facebook / Instagram
  • Understand features and benefits of all Travelex product lines
  • Use every opportunity to upsell and crosssell
  • Recognise the warning signs of questionable transactions and mitigate possible effects of the sale
  • Adhere to promotional marketing offers
  • Manage till stocks
  • Achieve individual KPIs / targets
  • Fully investigate overs and shorts (differences) and report
  • Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
  • Ensure compliance to legal and corporate requirements
  • Maintain high standards of housekeeping and presentation of stores
  • Contribute to the success of the team
  • Complete training within required timelines
  • Any other reasonable instructions as required by the business
  • Rolespecific experience and skills
  • Retail, cash handling and/or banking experience
  • Good customer service skills
  • Good numerical ability
  • Good knowledge of product, services and procedures
  • Demonstrated experience working with computer systems
  • Ability to work independently as well as in a team environment
  • Ability to handle routine activities with attention to accuracy and detail
  • Flexibility to work different shifts and locations as required
  • English language skills
  • General experience and personal qualities
  • Selfaware, openminded with a high degree of personal and professional integrity
  • The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
  • A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs
  • The ability to analyse issues and solve problems
  • Drive customer focus in everything we do to gain and retain high quality customers for the longterm success of Travelex