Nuc Services Officer

1 week ago

Melbourne, Victoria, Australia Chubb INA Holdings Inc. Full time
Chubb is the world's largest publicly traded property and casualty insurer.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Chubb Australia is currently experiencing a period of accelerated growth, and as we continue to excel and make our mark in the local market, we are looking for high potential individuals to join our dynamic and fast paced team

Your Role:

The primary purpose of this role is to administer and continually improve 'end to end' key processes pertaining to the Master Renewal List, Endorsements, Commercial Express Renewals and Workflow Management for Underwriters, in accordance with pre-defined criteria & processes


Furthermore, the role will focus on delivering a high quality client service through taking ownership of the operational functions within the NUC team allowing Underwriters to focus on client service, retention and underwriting.


Your Responsibilities:

Process Management & Quality Adherence

Manage the MRL process, ensuring the highest data integrity and mínimal disruption to the business & continually identify opportunities for further improvement

Manage the Endorsements process, ensuring, quality and service level agreements are met & continually identify opportunities for further improvement

Administrator the Workflow Management process, ensuring quality and service level agreements are met and continually identify opportunities for further improvement

Manage other & ad hoc dedicated NUC Services processes, ensuring quality and service level agreements are met and continually identify opportunities for further improvement

Comply with documented processes, procedures and controls to ensure adherence to all relevant legislation, regulations, authority levels and business rules

Display accountability for quality, accuracy and timeliness within all processes and interactions

Continuous Improvement

Identify regular opportunities for improvement, provide support and/or be involved in Business Improvement Initiatives & / or strategic projects as required

Escalate problems proactively via the 'Problem Board' process or via management and own & successful address a minimum of 4 problems per annum

Engage in reviews of documented processes & procedures

Qualifications:

Your Skills & Experience

Competent in Microsoft Office and Outlook. High level of general computer literacy

Effective communication and interpersonal skills both in verbal and written forms

Strong customer service skills and customer centric attitude

Strong attention to detail and the desire to deliver and improve quality

Problem resolution and decision making skills

Ability to work in a team environment as well as on own initiative

Experience working to deadlines/SLA's

Pro-active involvement with department objectives & service levels

A collegial and constructive approach to working with and supporting colleagues within a team environment

Well-developed analytical and organizational skills


Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued.

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally.

Some additional benefits offered include a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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