Current jobs related to Customer Solutions Specialist - Sydney, New South Wales - Tyro

  • Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their success with our Procore construction management software.Key...

  • Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building, retaining, and growing our client base.Key ResponsibilitiesPartner with Account Managers to deliver exceptional customer experiences and drive...

  • Commercial Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Commercial Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for driving the success of our strategic commercial customers.Key ResponsibilitiesCustomer Success: Develop and execute customer success plans...

  • Customer Solutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia TR3 Recruitment Full time

    Customer Solutions SpecialistWe are seeking a skilled Customer Solutions Specialist to join our team at TR3 Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer experiences to customers experiencing hardship and sensitive personal situations.Key Responsibilities:Provide empathetic and solutions-focused support...

  • Customer Solutions Specialist

    1 week ago

    Sydney, New South Wales, Australia TR3 Recruitment Full time

    Customer Solutions SpecialistWe are seeking a skilled Customer Solutions Specialist to join our team at TR3 Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer experiences to customers experiencing hardship and sensitive personal situations.Key Responsibilities:Provide empathetic and solutions-focused support...

  • Training Solutions Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Motorola Solutions Full time

    Job SummaryThe Training Solutions Specialist will be responsible for developing and delivering training programs that meet the needs of customers and align with the business goals of Motorola Solutions. This role requires a strong understanding of the company's products and the ability to analyze customer requirements to design effective training...

  • Training Solutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Motorola Solutions Full time

    Job SummaryThe Training Solutions Specialist will be responsible for developing and delivering training programs that meet the needs of customers and align with the company's goals. This role requires a strong understanding of the company's products and the ability to analyze customer requirements to design effective training solutions.Key...

  • Customer Success Manager Advertising Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager Advertising Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through effective advertising strategies.Key...

  • Integration Solutions Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    About the RoleWe are seeking a highly skilled Integration Solutions Specialist to join our team at Zone IT Solutions. As an Integration Solutions Specialist, you will be responsible for analyzing, designing, and implementing integration solutions to meet the business needs of our clients.Key ResponsibilitiesIntegration Solution Design: Design and develop...

  • Training Solutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Motorola Solutions Full time

    Job SummaryMotorola Solutions is seeking a skilled Training Solutions Specialist to join our team. As a key member of our organization, you will be responsible for designing, developing, and delivering training solutions that meet the needs of our customers.Key Responsibilities:Create and maintain engaging product training courses for both online and...

  • Customer Solutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia TR3 Recruitment Full time

    **About the Role**We are seeking a skilled and empathetic professional to join our team as a Customer Solutions Specialist. In this role, you will work with customers experiencing hardship and sensitive personal situations, providing exceptional support and guidance to help them find solutions.**Key Responsibilities**- Deliver an outstanding customer...

  • Customer Success Manager Branding Specialist

    3 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over...

  • Customer Solutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia TR3 Recruitment Full time

    **About the Role**We are seeking a skilled and empathetic professional to join our team as a Customer Solutions Specialist. In this role, you will work with customers experiencing hardship and sensitive personal situations, providing exceptional support and guidance to help them find solutions.**Key Responsibilities**- Deliver an outstanding customer...

  • Senior Identity Solutions Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    About the RoleWe are seeking a highly skilled Senior Identity Solutions Specialist to join our team at Zone IT Solutions. As a Senior Identity Solutions Specialist, you will be responsible for providing technical leadership and overseeing One Identity projects to ensure the successful implementation of One Identity solutions for our clients.Key...

  • Senior Identity Solutions Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    About the RoleWe are seeking a highly skilled Senior Identity Solutions Specialist to join our team at Zone IT Solutions. As a Senior Identity Solutions Specialist, you will be responsible for providing technical leadership and overseeing One Identity projects to ensure the successful implementation of One Identity solutions for our clients.Key...

  • Senior Identity Solutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    About the RoleWe are seeking a highly skilled Senior Identity Solutions Specialist to join our team at Zone IT Solutions. As a Senior Identity Solutions Specialist, you will be responsible for providing technical leadership and overseeing One Identity projects to ensure the successful implementation of One Identity solutions for our clients.Key...

  • ICT Solutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia C4I Solutions Pty Full time

    About Us:C4I Solutions Pty is a 100% Sovereign and Veteran-owned business, providing tailored and results-driven ICT, Cyber Security, and Digital solutions, with a strong emphasis on being customer-focused and providing market-leading value for money to Government and Industry.With an industry-qualified professional workforce and working with...

  • Senior Identity Solutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    About the Role:We are seeking a highly skilled Senior Identity Solutions Specialist to join our team at Zone IT Solutions. As a Senior Identity Solutions Specialist, you will be responsible for providing technical leadership and expertise in Identity and Access Management (IAM) solutions.Key Responsibilities:Provide technical leadership and oversight for...

  • Senior Identity Solutions Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    About the RoleWe are seeking a highly skilled Senior Identity Solutions Specialist to join our team at Zone IT Solutions. As a Senior Identity Solutions Specialist, you will be responsible for providing technical leadership and overseeing One Identity projects to ensure the successful implementation of One Identity solutions for our clients.Key...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a leading global company with a strong local heritage, driven by a culture of curiosity and passion to develop solutions designed around people.We are a collaborative team that values being trusted, sustainably minded, innovative, generous, and curious. Our working environment is open to all ideas,...

Customer Solutions Specialist

3 months ago

Sydney, New South Wales, Australia Tyro Full time

Why work for us
We're not just like every other bank.

Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people.

You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business.

Our over 600 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all.

Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

Take a look here what it's like to work at Tyro


A little bit about the function you will be a part of*Tyro's Customer Solutions team sits within the Customer Service team, which contributes hugely to Tyro's growth and success.

We provide account management and banking services to over 80% of Tyro's merchant base.

We actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of service than other banks.

We provide core banking services to over 30,000 small and medium business across Australia, so we take Risk, Compliance and quality pretty seriously.

It's an environment that changes constantly, and we need to be able to adapt to new circumstances and the changing needs of our internal and external customers.


Your accountabilities

As the Customer Solutions Specialist, you are responsible for handling customer or prospect complaints (in line with regulatory requirements), complex enquiries including pricing changes, and root cause and driver analysis.

You will have a passion for customer service and always aim to 'WOW the Customer' through resolving complaints to the customers satisfaction.

To do so, you will work with your peers and other internal stakeholders, as well as being the voice of the customer to provide ideas for process improvements or ways to resolve common themes from complaints.

From time to time you will also help with ad-hoc reporting or project work within the Customer Solutions team.


Position Overview*Your primary responsibility is to handle customer complaints within a timely manner (in accordance to regulatory requirements and our IDR process), determine complaint driver trends and conduct root cause analysis when required.

You will also assist in providing ideas for process improvement or ways to resolve common themes or trends from complaints and work on any adhoc work required by the Customer Solutions Manager, all with the aim to achieve our goal of delivering a best in industry customer experience

Main activities

  • Handle customer or prospect complaints (in accordance with RG271) and attempt to resolve all complaints to the customers satisfaction
  • Escalate any dissatisfied customers according to the IDR and EDR process
  • Ability to handle omnichannel customer enquiries and complaints, including those raised through social media channels
  • Be able to investigate and problem solve to resolve any unusual customer scenarios
  • Work closely with the Compliance team for any complaints raised through the EDR process
  • Work with the team to determine complaint drivers and conduct root cause analysis
  • Be the 'voice of the customer' to identify and raise common themes from complaints
  • Assist with process improvement to help better the customer journey or experience
  • Have an understanding of Tyro and competitor pricing
  • Assist the wider Customer Solutions Team with any Collections, Asset Recovery, ad hoc reporting or project work
  • Escalate any 'strange' customer scenarios
  • Proactively seek to expand their knowledge on Tyro's products and services and stay up to date with any changes
  • Maintain and develop personal brand
  • Display a competent level of business acumen

Skills & experience

  • Have an enthusiasm for customer service, and be able to contact merchants in a timely manner
  • Be highly organised, selfmotivated, responsible and accountable
  • Have a keen attention to detail
  • Have excellent time management
  • Build strong relationships both with customers and with internal stakeholders
  • Continuously look for opportunities for process improvements and improving the customer experience
  • Have loads of initiative
  • Contribute to the energetic and vibrant Tyro culture

Perks & Benefits
We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers