Case Officer

2 weeks ago

City of Stonnington, Australia Unified Healthcare Group Full time

Unified Healthcare Group (UHG) is looking for a customer focused person with excellent verbal communication skillsand is organised and self-motivated to support our tele-based service delivery team.Hybrid working arrangements available.

About UHG.

UHG's purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and share medical information to achieve best in market outcomes. Enabled by medEbridge, we provide secure online access to a national marketplace of GP's, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents.

Job Description

Looking to fill 2x full time positions in a hybrid arrangement.Start date is 8 July 2024.

What You Will Be Doing

This role is responsible for liaising with Medical Practices, Nurse Practice Managers and Medical Receptionists to schedule tele based appointments with GPs and help facilitate the timely return of medical information.

Key Responsibilities include, but are not limited to:

  • Managing a caseload, actioning task, and writing accurate and detailed case notes to capture actions completed on cases via an online case management platform (medEbridge).
  • Making outbound calls liaising with medical clinics to secure tele based appointment bookings with GPs.
  • Receiving inbound calls from medical clinics and key stakeholders, including customers and their clients.
  • Assisting with enquiries and resolving queries.
  • Managing the tele interview appointment calendar and the tele email inbox.
Qualifications

What You Should Have

  • 2+ years' experience in a call centre or case management environment (preferred)
  • Exceptional written and verbal communication skills
  • Demonstrated capacity to build a rapport on the phone; sound influencing and negotiation skills
  • Sound IT skills, capacity to learn and master new systems
  • Ability to work autonomously and as part of a team
Additional Information

So why work for UHG?

Our business is the market leader in its field. We are an established business looking to optimise what we do, but with an eye to challenge the status quo and innovate through people, process, and systems to stay ahead of the curve.

Our office is located amongst the cafes and shops on Chapel St in Prahran.

We offer:

  • Flexibility working arrangements with one anchor day and a second flex-day combined with the flexibility of working from home
  • Employee discounts for health insurance, gyms, pools, and travel club
  • Options for novated leasing and salary sacrificing
  • Paid parental leave
  • Purchased Leave (up to 4 weeks)
  • Employee Assistance Program

Our culture is ALIVE - whether it be our virtual catch ups, company lunches, town hall meetings or after-work drinks - we're always up to something fun

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

UHG is part of the broader MedHealth Group, voted Financial Review Boss Best Places to Work.

A full position description is available upon request from HR on

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

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