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Customer Solutions Specialist-translink-gold

3 months ago


Brisbane, Queensland, Australia Probe CX Full time
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple).

With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.

About the Role


We have positions available as Customer Solutions Specialists; these roles are responsible for taking inbound calls to assist the public with general information regarding public transport in Queensland.

You will be provided with all the support and training you need to do your job well. This role will be fast-paced, dynamic, and very rewarding.

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. If you want to find out more about who we are and what we're about, follow the link below to see the full story

Now, enough about us. Let's chat about you.

We're looking for people who want to make the world a better place. People who genuinely care and want to help others.

Key Details:

  • Multiple permanent roles available
  • Fulltime 38 hours per week 10 days comprehensive paid training and access to additional support while you are settling in
  • Must be available to work on a rotational roster, 5 days Monday to Sunday 6:00am to 6:00am
  • Rotating roster generally released 2 weeks in advance
  • Incentives

- monthly performance-based
  • NO SALES involved. this is a customer service role
  • You will be required to complete a police check for this role
Culture & Benefits- Hourly rate + Incentives (based on reaching KPI's)- Unlimited access to Sonder - Trusted Mental Health Platform- Extensive training is provided to support career development within the business- An environment that is supportive, engaging and highly interactive where casual attire is welcomed
  • Incentives
/reward and recognition programs- Staff discounts on a number of services provided by our clients- Multiple award-winning customer experience organisation with over 40 years of experience

Our promise to you.

There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.

So what do you say? Does this sound like your next job?