Customer Service Officer
2 weeks ago
- 12 month contract
- Parramatta / WFH
About the Company
This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government.
We are looking for someone to start 15th January 2024 for a 12 month contract paying $32.73 p/h + super.
This role is located in Parramatta / Hybrid.Full time shift rosters will be 7.5hrs (including unpaid lunch break) between 7:30am-6:00pm.
About the Role
- Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer and assign nonstandard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases
- Must adhere and meet to Contact Centre KPI's on a daily and monthly basis
About You
- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Think and solve problems
- Strong technical experience
- Ability to use multiple technology platforms and databases
Benefits of contracting through Ashdown People
- 5th largest supplier to the NSW Government
- Get paid weekly Rated 4.9/5 on Google Reviews with over 1100
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support
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