Call Centre/social Media Representative

2 weeks ago

Sydney, New South Wales, Australia JobLink International Full time
We're seeking a highly skilled Call Centre/Social Media representative to join our client team, managing inbound and outbound leads.

30th October, 2023:

Call Centre/Social Media Representative
- $60,000 to $70,000

  • Fulltime employment
  • Skills and development allowance up to $10,000
  • Supported professional development opportunities.

About our client
Our client is a registered service provider for Home Care Packages (HCP) and Disability services (NDIS). Our client wants a
-
Call Centre/Social Media Representative to join their Sydney office team. This is the right place to be if you look forward to working in a culturally diverse workplace that understands different generations' values.
Role Overview
We rely on knowledgeable professionals to interact with our valued customers with questions or concerns.

We're seeking a highly skilled Call Centre/Social Media representative to join our client team, managing inbound and outbound leads.- As the voice of the companies, the Call Centre/Social Media representative must possess excellent communication and interpersonal skills and be enthusiastic about helping our clients and driving their satisfaction.


Objectives of this role:

  • Handle a large volume of inbound and outbound calls on time.
  • Handle social media messages and comments.
  • Follow communication scripts and use knowledge of the company's products and services to go offscript when necessary.
  • Identify client needs, research issues, resolve complaints, and provide solutions.
  • Maintain ownership of calls throughout the lifecycle of a caller's request, including followups with the escalation team.
  • Recommend improvements for systems and processes to boost organisational efficiency.

Responsibilities:

  • Memories scripts for our services and refer to them during calls.
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
  • Identify opportunities for driving partnerships, sales and revenue of the company's existing product suite and seize opportunities to upsell when appropriate.
  • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all service, productivity, and quality objectives.
  • Create and maintain a record of daily problems and remedial actions using a call Centre database.
  • Leverage data and insights gathered by the call Centre to recommend and influence process improvements.
  • Creating and maintaining strong relationships with company partners and external stakeholders.

Benefits

  • Fulltime permanent position
  • Skills and development allowance up to $10,000
  • This an exciting opportunity to join a growing organisation.
  • Strong management and administrative support
  • Supported professional development opportunities.
  • Opportunities for advancement
  • An immediate start

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