Website Product Owner

2 weeks ago

Melbourne, Victoria, Australia Suncorp Group Full time
  • Are you passionate about creating exceptional online customer experiences?
  • Become an integral part of our dynamic Website Optimisation Team in this 12-month opportunity
  • Flexible location – Brisbane or Melbourne

Join a team that continuously looks to — and redefines — the possibilities of the future. Within Suncorp Bank's Website Optimisation Team, we nurture and celebrate experimentation, learning and continuous improvement. As a Website Product Owner working primarily on our customer facing Chatbot, you'll not only plan and deliver a roadmap of initiatives, you'll shape the future of banking you can feel good about.

This is a 12 month contract opportunity.

What you'll do:

  • Become customer obsessed by developing a strong understanding of customer's needs, placing the customer at the heart of what we deliver.
  • Responsible for driving digital targets and improving the conversion rate on the website.
  • Responsible for understanding the full customer journey and using data & customer research, to identify pain points and opportunities
  • Be able to prioritise, scope and schedule digital projects and features.
  • Together with Product, Compliance and Legal teams, responsible for ensuring digital content is up-to-date and all risks are managed appropriately
  • Responsible for finding efficiencies in ways of working with internal teams to address customer pain points and harness opportunities
  • Update and optimise transcripts within Suncorp Bank's customer facing chatbot.

What you'll bring:

  • Tertiary qualifications, preferably in a Business, eCommerce, Information Technology or Marketing related discipline
  • At least 3 years relevant experience
  • Proven ability to deal with and influence stakeholders at all levels within an organisation
  • Experience in managing successful, performance-based, Digital Sales programs
  • Experience in digital marketing
  • Experience in online customer experience and information design
  • Experience in using online analytics/intelligence tools (eg Adobe Analytics, Splunk)
  • Experience in banking products design, bank operations or bank customer service
  • Experience working in conversational AI or contact centre live chat environments would be ideal

What we can offer

  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs; and
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

Chase the Sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.

Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group.

By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail.

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