Insurance Officer

2 weeks ago


Melbourne, Victoria, Australia Optimum Consulting Group Full time

The Opportunity


This role is a 12-month fixed term contract as Insurance Officer within the Operations department of a growing superannuation company.

This role will play a key part in improving the claims experience for members, giving you the opportunity to make a difference to a claimant's life.


Your responsibilities will include:

  • Processing and assessing insurance claims in accordance with company policies and industry regulations.
  • Communicating with claimants, beneficiaries, and stakeholders.
  • Investigating and verifying the validity of claims.
  • Collaborating with internal teams to ensure accurate and timely processing of claims.
  • Maintaining detailed records of claims for audit purposes.
  • Providing exceptional customer service.
  • Contributing to the continuous improvement of claim processing procedures and systems.

About You
With a strong member focus, you will demonstrate superior customer service and communication skills.

Furthermore, to thrive in this role, you'll need to be detail-oriented, possess strong analytical skills, and have a solid understanding of insurance principles (including knowledge of TPD and Income Protection Insurance).


Desired skills and knowledge include:

  • Processing insurance claims.
  • Knowledge of insurance policies and regulations.
  • Excellent communication and customer service skills.
  • Attention to detail and accuracy in documentation.
  • Ability to work effectively in a team environment.


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