Associate Support Officer

2 weeks ago

Melbourne, Victoria, Australia Ignite Recruitment Full time

About the role

Looking for a new opportunity? One of local council client is looking for an associate support officer to join their team. Our client is known for their commitment to community well-being, they place it places a significant focus on environmental sustainability and strive to nurture a vibrant local culture.

The ideal candidate would possess a strong background of general IT knowledge and systems.

Roles and responsibilities

  • Provide quality end user support on a range of systems and technologies.
  • Assist with the maintenance of the organisation's desktop and mobile hardware, software, and associated peripherals.
  • Install, test, and implement hardware and software upgrades as directed.
  • Actively contribute to the continuous improvement of Service Desk documentation, policies, and procedures.
  • Assist with the recording and maintenance of IT asset information.
  • Contribute to the continuous improvement of the Technology Services Department through actively and proactively recommending improvements in process, procedure, and organisation.
  • Carry out other duties commensurate with skills and abilities as deemed reasonable and appropriate to the role as directed from time to time.
  • Risk Management - Accountable for the implementation and maintenance of sound risk management within the areas of responsibility and in accordance Wyndham's Risk Management Policy. Create an environment where managing risk is accepted as the personal responsibility of each employee.

What you'll need to succeed

  • Experience working as an end user support
  • Good knowledge of PC and peripheral hardware.
  • Experience working with Microsoft Windows end user computing environments, Microsoft 365 and general software and applications.
  • Knowledge of general networking concepts.
  • Good research, analytical and problem-solving skills.
  • Background providing Senior IT Support staff, of the long-term goals of the unit and of the goals of the wider organisation.

For more information or for a confidential discussion, please contact Fatuma Mmbaga on , alternatively please APPLY NOW for consideration of this role.

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