Cloud Support Associate

2 weeks ago


Melbourne, Victoria, Australia MongoDB Full time
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Why MongoDB is a fantastic place to work and build your career:

  • Be a part of the company that's reinventing the database, focused on innovation and speed.
  • Enjoy a fun, inspiring culture that is engineering focused.
  • Work with talented people around the globe.
  • Learn, contribute, and make an impact on the product and community.

Cool things you'll do:


Our Cloud Associate TSE 1's form the front line of our cloud support team, directly responding to questions from our customers on areas such as connectivity, the availability of the Atlas service and questions about the UI or platform features.

You will also be working with our engineering teams to escalate more complex customer problems.

It's crucial that you ensure that questions are answered quickly and accurately and that our customers get the help they need, regardless of who provides the answers in the end.

Our team combines their MongoDB expertise with passion, initiative, teamwork and a great sense of humour to help our customers to be successful with MongoDB around the globe.


If you're passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.


Responsibilities:

Associate TSE 1's will be successful in this role when they can execute the following strategic tasks/responsibilities:

  • Customer Service: Provide an unparalleled customer experience
  • Investigate customer's technical issues to find solutions, discover and report bugs
  • Review and test new features before they are publicly available.
  • General knowledge of operating systems
  • Handson networking experience
  • Fundamental computing concepts
  • Either technical or nontechnical customer service experience,

Bonus points:

In order to hit the ground running it would be advantageous if you had experience in any of the following areas:

  • Databases and administration (relational or non-relational)
  • Automation tooling and APIs


To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone.

From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys.

Learn more about what it's like to work at MongoDB, and help us make an impact on the world

MongoDB is an equal opportunities employer.

  • Melbourne, Victoria, Australia Amazon Full time

    DESCRIPTIONAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our...

  • Gcp Cloud

    2 weeks ago


    Melbourne, Victoria, Australia Divy Associates Full time

    Proficient in Google Cloud Platform (GCP) Hands on experience in Hadoop development or equivalent and Analytics, python Melbourne locationGCP CloudANZ Bank - end clientMelbourne locationJob Description: Around 8 to 11 years of experience with strong knowledge in migrating onpremise ETLs to Google Cloud Platform (GCP) 3 to 5 years using cloudnative Hands on...


  • Melbourne, Victoria, Australia Cloud Factory Full time

    Careers:Help us to assist the growth and innovation of our fantastic clients.Supporting, implementing and developing systems such as SAP Business One, MYOB Advanced, Microsoft Dynamics 365 Business Central, PowerPlatform and Koerber Warehouse ManagementWhat sets a team apart is great passionate people Welcome to Cloud Factory:Cloud Factory are helping to...

  • Gcp Cloud

    2 weeks ago


    Melbourne, Victoria, Australia PanAsia HR Resourcing Full time

    Experience 8+ Years Around 8 to 11 years of experience with a strong knowledge in migrating on premise ETLs to Google Cloud Platform (GCP)- 3 to 5 years using cloud native tools. Hands on experience in Hadoop development or equavlent and Analytics, python. Hands on experience in Design, Development, Implementation of Data Warehousing in ETL process:...

  • Gcp Cloud

    2 weeks ago


    Melbourne, Victoria, Australia Panasia Group Full time

    Around 8 to 11 years of experience with a strong knowledge in migrating on premise ETLs to Google Cloud Platform (GCP)- 3 to 5 years using cloud native tools. Hands on experience in Hadoop development or equavlent and Analytics, python. Hands on experience in Design, Development, Implementation of Data Warehousing in ETL process: Experience in IT data...


  • Melbourne, Victoria, Australia Amazon Full time

    DESCRIPTIONABOUT USAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical...


  • Melbourne, Victoria, Australia Amazon Full time

    DESCRIPTION ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...


  • Melbourne, Victoria, Australia Envirosuite Full time

    PurposeAs the Head of Cloud Platforms, you will be responsible for leading our cloud teams, ensuring the effective development, management, and scaling of our cloud-based services. You will play a crucial role in shaping our cloud strategy, enhancing our offerings, and ensuring the reliability and security of our cloud platforms. This is an excellent...


  • Melbourne, Victoria, Australia Vocus Full time

    Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join usThe OpportunityWe...


  • Melbourne, Victoria, Australia Grant Thornton Full time

    Cloud Security SpecialistCloud Security SpecialistJob no: 493763Work type: Full timeLocation: Eastern States, MelbourneCategories: Digital, Hybrid working Fulltime permanent role based in Melbourne, Brisbane, or Sydney Design and maintain secure cloud architecture within the Azure platform. Enjoy remarkable perks and a supportive and collaborative...


  • Melbourne, Victoria, Australia Rapid7 Full time

    The Cloud Partner Manager will enable and nurture our strategic Cloud Partners (AWS) to drive shared success across the ANZ region. We are looking for someone who has a passion for developing strong relationships with partners and alliances and has had previous success using both internal and external resources to maximize revenue opportunities and establish...


  • Melbourne, Victoria, Australia Rapid7 Full time

    The Cloud Partner Manager will enable and nurture our strategic Cloud Partners (AWS) to drive shared success across the ANZ region. We are looking for someone who has a passion for developing strong relationships with partners and alliances and has had previous success using both internal and external resources to maximize revenue opportunities and establish...


  • Melbourne, Victoria, Australia Cyos Solutions Full time

    Application closing date: Friday, 24 May 2024 11:59pm, Canberra time (in Canberra)Estimated start date: Monday, 03 June 2024Location of work:VICWorking arrangements: The work is to be performed at the offices of Services Australia in the respective city.Some remote working arrangements may be considered on a case to case basis.Length of contract: Until 30...

  • Cloud Engineer

    2 weeks ago


    Melbourne, Victoria, Australia Talenza Pty Limited. Full time

    Australian Fund Manager looking for Cloud Engineer as part of an enterprise wide transformation to completely revamp the business, digitizing it completely, improving tech platforms, Agile methodologies & processes with the aim of becoming a customer-led business and boosting market share. The Cloud Engineer contributes to the team goals and objectives by...

  • Azure Cloud SME

    2 weeks ago


    Melbourne, Victoria, Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want. For more about why Capgemini Let's talk about the role and responsibilities Design & implement Azure cloud infrastructure,...


  • Melbourne City Centre, Victoria, Australia Department of Energy, Environment and Climate Action Full time

    We're looking for a cloud technology expert who has adequate knowledge and experience within the cloud-tech space to join our team as the Cloud Security Specialist.This is a vital role as the position will be responsible for implementing and maintaining robust security measures, implementing policies and standards across the various cloud platforms. The role...

  • Cloud Lead

    2 weeks ago


    Melbourne, Victoria, Australia Affix Group Full time

    Awesome opportunity to join one of the leading healthcare and pharmaceutical businesses in APAC as they scale. They are a highly successful enterprise business, going through a vast transformation, and looking for a Cloud Lead to join their team.Reporting to the Cloud and Infrastructure Manager, the role will lead a small team of systems engineers and will...

  • Cloud Administrator

    2 weeks ago


    Melbourne, Victoria, Australia Experis Full time

    A reputed college in Melbourne is looking for a Cloud Administrator who has extensively worked on the Azure platform implementing, managing, monitoring identity, governance, storage, compute and virtual networks in a cloud environment.What you will be doing: Build, support, maintain and enhance systems and cloud infrastructure Assist with the design and...


  • Melbourne, Victoria, Australia Acttif Full time

    Select how often (in days) to receive an alert: Melbourne, VIC, AU, 3004 At Insight Enterprises, we are not just a tech company - we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in...


  • Melbourne, Victoria, Australia Acetalent Full time

    Ace Talent Recruitment Cloud Engineering Internship Melbourne, VIC, Australia - Internship About Us: Ace Talent Recruitment was established with the intention of becoming the go-to provider for customers, staff members, and contingent labor.We are currently one of Australia's fastest-growing businesses and are recognized by Staffing Industry Analysts and...