Claims Consultant

1 week ago

Melbourne, Victoria, Australia TAL Full time
Company Description

Welcome to This Australian Life.


From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about.

We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not see where we can go?

Job Description:

Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers.

Within our Group channel, we support customers who have obtained their life insurance through their superannuation fund. Group is structured in accordance with our Superannuation Fund partners requirements.


We are looking for talented individuals with the technical skills and knowledge who want to join in our mission of 'being by your side for life' to positively impact Australians.


Working in our
Australian Super claims team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL's claims philosophy, claims procedures, policy wording, and within stated authority limits.


Responsibilities include:

  • Independently manage a portfolio of life insurance claims endtoend
  • Assess, analyse, calculate and finalise claims payments
  • Active engagement of external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customers
  • Provide exceptional customer service in accordance with our philosophy, policy and claims procedures
  • Participate in case conferences, peer case discussions, and instructing third party service providers

Qualifications:

To be successful in this role you will have,

  • Demonstrated experience in a similar position involving income protection, life, lump sum, trauma, critical illness, injury, TPD or death claims
  • Retail, Group or Direct claims case management experience highly desired
  • Ability to build rapport and empathy with customers during difficult times
  • Passionate and driven with a natural willingness to continue to learn.
You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

Additional Information


Work is a big part of this Australian life, and we work hard to make it one of the best parts.

We don't just say it; we do it.

We offer a workplace that's inclusive and flexible, supporting our people with options that let them make the most of their careers.


We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with.

We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

LI-Hybrid


Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.

Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.

Risk management is everyone's responsibility.

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