Head of Workforce Experience

2 weeks ago

Sydney, New South Wales, Australia Lendi Group Full time

Company Description

Lendi Group is the new group born out of the merger of Aussie Home Loans and Lendi. As a Group we operate a multi-brand strategy across Aussie Home Loans and Lendi, pulling together a truly personalised home loans experience for the Australian audience that balances both human support and smart technology.

We're revolutionising the industry with best-in-class technology and a suite of tools that takes the hard work out of home loans – for our Customers and Brokers alike.

At Lendi Group we value work life balance. Our flex-first policy enables our team members to choose how they do their best work; home, office, or flex

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We're passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone's unique identity.

To learn more about life at Lendi Group check out our blog:

What's the role?

The Head of Workforce Experience is a strategic leadership role responsible for designing, implementing, and overseeing programs that enhance our organisational culture, employee engagement, and workplace experience.

This leader will manage the internal Communications team, Workforce Experience Team, and Events and Facilities team, ensuring alignment with the company's mission and strategic objectives.

This position is a 10 month max term contract.

Job Description

  • Lead the ongoing development and integration of our Ways of working, Lendi Group Values and Principles to ensure we promote a culture which is agile, collaborative, innovative, and one which fosters continuous improvement.
  • Develop the strategy and lead the execution of key initiatives which enable dynamic physical and virtual work environments. Our workplace design should embody our flex-first principles, drive engagement and productivity.
  • Develop and execute strategies to measure total workforce engagement (including broker and team member). Utilise eNPS surveys, focus groups, and other feedback mechanisms to gather insights and partner with the GLT to address employee needs through targeted interventions.
  • Design and maintain our team member and broker recognition and loyalty programs that celebrate workforce contributions, reinforcing our Lendi Group values and nurture the desired organisational culture.
  • Lead the design of Diversity, Equity &Inclusion initiatives to ensure an inclusive environment where our total workforce can excel and integrate DEI principles into the workforce experience.
  • Facilitate effective organisational change, supporting our workforce through transitions with clear communication strategies that strengthen our culture.
  • Lead succession planning efforts to identify and develop high-potential talent, ensuring leadership continuity and alignment with our strategic direction.
  • Oversee the coordination of state-based and national events, ensuring they align with our objectives and are delivered on budget.
  • Oversee state-based facilities and guest services, ensuring a seamless and positive experience for employees and visitors.

Qualifications

  • Minimum of 7 years of experience in human resources, with at least 5 years in a leadership role focused on culture development, workforce engagement, or workplace experience.
  • Proven track record of developing and implementing successful workplace culture and engagement strategies.
  • Strong leadership and team management skills, with the ability to inspire and motivate teams.
  • Excellent communication and interpersonal skills, with a knack for effective change management.
  • Deep understanding of diversity and inclusion principles and their application in the workplace.
  • Experience in event management and facilities management is highly desirable.

Additional Information

Lendi Group teams exist across Australia and the Philippines. We're committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good.

We support our people in a variety of ways, but a few of the benefits that that out people rave about include:

  • We're Flex First - we've fully embraced flexible working from home and metropolitan city offices for those who do want to work from the office
  • We offer generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers
  • An additional week's Loyalty Leave each year after reaching 3 years' service
  • A 24/7 Employee Assistance Program service providing counselling and support
  • We're committed to building a diverse and inclusive community for everyone at Lendi Group. We've joined the Project F initiative aimed at removing the systemic barriers to achieving gender-balanced teams, and Circle In to provide an inclusive workplace for our team members who are caregivers
  • Regular social activities & events, both in-person & online
  • A vibrant, relaxed, yet professional culture
  • We run wellness initiatives with a strong focus on psychological safety.

We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

Lendi Group is a 2024 Circle Back Initiative Employer; we value a positive candidate experience and commit to respond to every applicant. Once we have received your application, we will reach out to you via email.

Feeling like you don't meet all the skills listed? That's ok; we are always on the lookout for different skills, experience, and qualities and so we'd still like to hear from you.

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