Claims Consultant

1 week ago

Sydney, New South Wales, Australia TAL Full time

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about.We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart.Why not discover where we can go?

Job Description

The Claims Consultant is responsible for the proactive management of a portfolio of life insurance claims in accordance with TAL's claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.

This may include but is not limited to;

  • Adheringto external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
  • Ensuringall interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL's Customer Service Culturethrough the provision of high-quality, accurate and compliant work.
  • Contributingto department and company projects as required.
  • Gatheringand interpretingrelevant information to form an appropriate claims strategy.
  • Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner in accordance with policyterms and conditions.
  • Working collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other internal stakeholders.
  • Arrangingand participatingin case conferences and peer case discussions, including preparation of documentation, record keeping and completion of agreed actions.
  • Providingexceptional customer service, including proactively managing communication with customers and clients relating to the management of the claim and initiating support options, where appropriate.
  • Customer and partner stakeholder management (e.g. advisers, trustees, fund administrators) whilst monitoring service delivery and quality.
Qualifications

You'realwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.

  • Experience in a similar claims management role in the Financial Services or Insurance Industry.
  • Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high quality customerservice.
  • Advanced time management and prioritisation skills.
  • Demonstrated analytical and problem solving skills and attention to detail.
  • Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable).
  • Diploma or Cert IV in Life Insurance, or equivalent (desirable).

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with ushere.

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at ourInnovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

#LI-Hybrid #LI-Claims#InsuranceClaims

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

#J-18808-Ljbffr

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