IT Helpdesk Officer

2 weeks ago


Perth, Western Australia MercyCare Full time

Job description
***:

IT Helpdesk Officer*:

  • Business Services & Systems | Information Technology
  • Closing date: 14/07/2023

Beautiful West Perth location with coffee shops galore:

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Permanent full-time role:

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Work with a team that supports you and your career
When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community.

As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life's journey.

We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.


About the role


Join our supportive team providing first level support and resolving help requests from across our wide range of end users.

This role is based in West Perth but requires travel to our sites to support our teams when needed.

About you

  • A relevant IT qualification (highly desirable)
  • Experience in troubleshooting PC, Printers and other computer peripherals and software issues
  • Experience in supporting desktops in a Microsoft environment
  • Excellent communication skills and a proactive customer focus committed to service levels
  • Sound knowledge of MS operating system, Office 365, iOS and android devices
  • Working knowledge of Intune is highly desirable.
  • Microsoft Certifications are desirable
  • Covid and influenza vaccination is preferred but not required
  • National Police Clearance (obtained within the last 6 months)

About the benefits
You'll join an inclusive, diverse and welcoming organisation that truly cares about its people.

Along with a competitive salary and access to Salary Packaging Benefits to increase your take home pay, you'll receive:

  • Ongoing support and career development
  • Competitive salary and Not for Profit Salary Packaging benefits up to $18,000
  • Employee Recognition Program
  • Childcare discounts for your little ones
  • Career Pathways, Professional Development and Training
  • Purchase additional leave for work/life balance
  • Comprehensive Wellbeing Program including discounted health insurance, free flu vaccinations and skin checks

To Apply

_At MercyCare, every person matters._

  • With our 175year legacy extending back to the Catholic Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values respect, integrity, compassion, justice, excellence, and courage._

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