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Technical Support

3 months ago

East Melbourne, Australia IXOM Full time

East Melbourne, VIC, AU, 3002- PermanentIXOM is a market leader in water treatment and chemical distribution in Australia and New Zealand, with a growing presence in Southeast Asia and America.


With more than 1,000 employees across 14 countries, we provide chemical solutions to many industries, including food & beverage, dairy and water.

We are part of your everyday.

The Role
Based at our Melbourne CBD Head Office, we have a permanent opportunity for a Technical Support.

This is a great opportunity for someone who wants to work in the chemical industry, putting their technical knowledge to use.

You will be thoroughly trained in our procedures and in the use of our information systems. In this role, you will be responsible for providing technical advice to customers with their enquiries. For each enquiry, you'll quickly assess the situation and then provide appropriate advice to customers. In addition, you'll provide day to day support to the business to maintain our high operational standards.

Key Responsibilities

  • Handling incoming enquiries from customers dealing with their challenging situations
  • Assessing the risks associated with each situation
  • Providing appropriate advice to bring each situation under control
  • Carrying out day to day tasks to maintain the service's high quality standards

Skills & Experience

  • A tertiary qualification in a scientific (e.g. healthcare, chemistry etc.) or engineering discipline is highly desired
  • Natural problem solver with the ability to stay calm when facing challenges
  • Highly effective written and verbal communication skills
  • Effective time management skills
  • Excellent attention to detail
  • Experience with chemicals or in an industrial organisation is highly advantageous

Why Ixom?

  • Opportunity to work for a large successful global organisation
  • Access to an Employee Assistance Program and health discounts for all employees
  • Ongoing learning and development to meet your professional development needs
  • Access to additional time off through Ixom's Purchased Leave and Paid Parental Leave
  • Access to Ixom Employee Reward and Recognition program where you can accumulate points to redeem for merchandise, gift cards, experiences, tickets, and so much more
  • Access to Ixom Workplace Giving programme supporting the charities and causes you care about
  • Ixom will match the donation amount so you can double your impact
  • A supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.
On top of a competitive salary and a great location, IXOM offers a flexible, diverse & inclusive workforce. We're focused on embracing change and celebrating & nurturing our people.

To Apply
Please note that you must have full working rights to apply.

We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.