Applications Support Analyst

2 weeks ago

Sydney, New South Wales, Australia Steadfast Group Ltd. Full time

Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally. We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.

At Steadfast, we take pride in the diverse mix of individuals and skill sets within our organisation. Our team members collaborate across various business units to not only bolster our broker network but also to pioneer the innovative thinking, systems, and technologies that will propel the insurance sector into the future.

We are leaders of the general insurance broking and underwriting industry, and we lead from the front.

About our opportunity:

Steadfast, listed among the top 100 businesses on the Australian Stock Exchange, is a forward-thinking organisation. We provide a range of diverse roles and ample learning opportunities. Despite our size, Steadfast operates with agility and collaboration, making it an exciting business to be a part of. Our sustained success demonstrates our commitment to shaping the industry's future while thriving in today's fiercely competitive landscape.

This role is ideal for someone who has worked in underwriting/insurance broking operations and is looking for the next challenge in their career, or someone new to the industry but with a passion to learn.

Your day will see you taking inbound calls and tickets from insurance brokers where you will spend time engaging with them and getting to understand their needs. Some of the calls will involve assisting brokers with accessing our INSIGHT Broking System and Steadfast Client Trading Platform (SCTP) applications, training the brokers on navigating the platforms and broker systems, as well as raising any technical insurer issues to the relevant team's attention.

In this role, you will:

  • Provide an exceptional customer service experience whilst providing Level 1 support to our users.
  • Escalate issues internally to Level 2 support with appropriate investigation clearly identified on the ticket.
  • Escalate issues externally to the relevant parties.
  • Maintain professional relationships with brokers, Insurer partners, & Broking System vendors.
  • Be proactive in your own learning of INSIGHT, SCTP, Insurance and other applications.
  • Assist in the development and maintenance of help desk documentation such as confluence articles.

About you:

To be successful in this role, you will:

  • The ability to explain complex ideas to those with limited IT and systems knowledge.
  • A customer-service oriented with a problem-solving attitude.
  • Multitasking and time-management skills, with the ability to prioritize tasks.
  • Ability to work as part of a team and autonomously, when needed.
  • Existing Insurance domain knowledge or a passion to learn.

As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:

Flexible working arrangements to help you balance work and home life.

Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement. We also partner with ANZIIF for accreditation and qualifications.

Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.

An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, discounted gym membership, and confidential counselling.

Discounts on travel, hotels, hire cars, electronic and vehicle packages through our various partners.

Working in a vibrant and collegiate culture where you as a person, and your contribution is valued.

About us:

Our purpose is to create solutions designed to help our businesses and network achieve better outcomes for their clients and the communities we serve from our people, processes and culture.

We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of Steadfast.

We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses and communities through our Reconciliation Action Plan. We are also passionate about the environment, diversity, equity and inclusion, and love to give back to charities through the Steadfast Foundation.

We are proud of our Family Friendly Accreditation as well as and our Work180 Endorsement. We are major sponsors of Women in Insurance, Young Insurance Professionals, Head over Heels, the Dive In festival, are active members of Champions of Change.

To apply:

If Steadfast and its people sounds like the type of company you are looking for and the opportunity is of interest to you, please click on the link to apply for this Application Support Analyst role....

We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities please email

Steadfast Group acknowledges the Traditional Owners of the land where we work and live.
We pay our respects to Elders past and present.

#J-18808-Ljbffr

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