Senior Client Services Officer

2 weeks ago

Brisbane, Queensland, Australia The State of Queensland Full time

Exciting New Role- Temporary, Full-time, Brisbane CBD

Be the first point of contact for SALU clients to provide information about application processes, quotes and status of projects


The Position

In this opportunity, you'll play a vital role in aligning with Queensland Health's values. Your main responsibilities will be reviewing, logging, and coordinating responses to incoming requests regarding data availability and provision, ensuring adherence to data governance requirements. Effective communication and negotiation with both internal and external clients to enhance data quality and usage is crucial. Providing expert guidance to clients on data linkage, provisioning, and governance processes is central to this role. Attending meetings and representing the Statistical Analysis and Linkage Unit and/or Client Services when necessary will also be part of your tasks.

Collaborating with other SSB team members is essential for enhancing the documentation, integration, and management of data assets. Adherence to contemporary human resource practices and policies is a must, including workplace health and safety, ethical behavior, equal employment opportunity, anti-discrimination, and Queensland Health's Code of Conduct. This role demands a proactive approach to data request management and governance to ensure data is handled efficiently and compliantly to support organizational objectives.


The Ideal Candidate

To excel in this position, you must possess strong organizational skills, be adept at managing multiple complex projects simultaneously, and capable of maintaining attention to detail while meeting deadlines. Strong written and oral communication skills, interpersonal skills, and client service capabilities are essential. Negotiation skills with individuals at all organizational levels are also vital.

Experience in data governance and information privacy is required, along with the ability to maintain confidentiality when handling sensitive information. Proficiency in Microsoft Office and various computing applications, such as word processing, Excel spreadsheets, SharePoint, PowerPoint, and email, is critical.


About the Company

The Department of Health oversees the management of Queensland's public health system. As an organization, we value individuals who align with our goals and thrive in our work environment. Being part of the Department of Health means making a tangible impact.

The Healthcare Purchasing and System Performance (HPSP) Division procures public health and social services to optimize health outcomes and enhance the health system's efficiency. HPSP ensures effective utilization of health funding to meet government objectives and achieve performance targets set in agreements and contracts resulting from purchasing decisions. As part of the commissioning role, the Division is responsible for managing community services contracts worth approximately $280 million and investing nearly $18 billion on behalf of the State.


Benefits

  • A dynamic, challenging, and supportive work environment
  • Competitive salary with generous superannuation and leave loading
  • Flexible working arrangements
  • Diverse work culture
  • Opportunities for career training and development

Application Process

To apply for this role:

  • Submit your resume with details of two referees
  • Include a cover letter (maximum 2 pages) that highlights your relevant skills and experience

Additional Information

We are dedicated to fostering inclusive cultures in the Queensland public sector that uphold human rights and diversity. Applications will be considered for up to 12 months and may be reviewed for other openings under different employment terms.


Company Documents

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