Customer Experience Officers
1 week ago
We're always looking for ways to deliver a positive customer experience in every interaction, in line with Council's Customer Experience Strategy.
About the role
You will be responsible for providing a welcoming, efficient and effective service to all internal and external customers.
This is a critical role which represents Georges River Council directly in assisting the needs of our community as well as playing a pivotal role in taking Council's Customer Experience to the next level.
What We Offer
- Permanent, parttime roles either:
- 25 hours per week
- 21 hours per week
- Health and Wellbeing paid leave
- Long service leave after five years
- Fitness Passport Program offering discounted membership for you and your family to selected facilities
- Employee Assistance Program
- Salary Packaging options
- Sponsored Study Program
- Parental Leave and support
- Shine Bright Rewards Program
- Ongoing education and resources
Key Accountabilities
- Deliver exceptional, professional customer service in a fastpaced environment
- Ability to handle difficult customers with high emotional intelligence, patience, and excellent communication skills
- Work closely with internal stakeholders to provide solutions for our customers
- Positively contribute to the team for the benefit of our customers and Council
Selection Criteria
- Passion for providing fantastic customer service
- Experience working in a contact centre desirable
- Excellent interpersonal, communication (written and oral) and teamwork skills
- Ability to work effectively in a highpressure team environment
- Demonstrated sensitivity in dealing with customers from diverse backgrounds
- Experience handling cash and processing payments
- Demonstrate flexibility and teamwork to meet rostering requirements while carrying out customer experience and call centre duties
- Openness and willingness to change and continually improve business processes
- Ability to work across all Council's Service Centre locations including any temporary Customer Experience Service locations
on
Applications must be completed and submitted via our website
Closing Date:
Wednesday 3 July 2024 at 11:59PM AEST
Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check.
- Georges River Council aims to be a leading, peoplefocused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community. _
- At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation._
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