Insights Analytics Manager

1 week ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time
Insights Analytics Manager
-
Fun, inclusive and collaborative work environment:


  • Access to world-class technologies and innovation:
-
Competitive compensation package:

-
Flexibility with a hybrid work model enabling monthly 50% WHF

See Yourself in the Team


CommBank Yello are a fast-paced and dynamic team, focused on designing and delivering a world class customer recognition program that delivers strong value to our customers and to the business.


Your team will consist of Insights Analysts and Senior Analysts, as well as multi-disciplinary crew of stakeholder partners across Product Ownership, Data Science and Engineering, together leading the development and delivery of customer intelligence strategies, and offers that enable meaningful, value added positive outcomes for our customers.


Your Role


As an Insights Analytics Manager, you will be a key partner in the delivery of complex digital products and services supporting the CommBank Yello customer experience.

As part of the data-driven decisioning team, you will support the development, delivery and continuous improvement of user intelligence strategies, and customer segmentation processes, that will enable the team to offer meaningful, value-added positive outcomes for our customers.

As a leader, you will foster an environment that encourages inclusion, innovation, process optimisation and continuous learning.

As such, your day to day may include:

  • Developing and implementing data driven solutions to improve business performance, value proposition, customer experiences and operational processes.
  • Collaborating with cross functional teams to requirement gather, ensuring data solutions align with strategic goals.
  • Overseeing the design and implementation of data architecture, modelling and visualisation techniques, as well as project quality and timely delivery.
  • Execution of programlevel controls, including effectiveness testing and uplifting as required.
  • Communicating technical insights and recommendations to senior executives and technical stakeholders in a bespoke and audience specific manner.
  • Continuously learning and developing deeper understandings of market insights, emerging trends in data analytics, data science and technology.

About You

  • Customer focused and lead with anchoring back to the customer outcome.
  • Effective at guiding business partners and stakeholders through decisioning, change, and an everevolving technology landscape.
  • Skilled at navigating ambiguity to source, decipher and interpret key data.
  • Confident in addressing stakeholder questions and concerns, leading to positive customer outcomes.
  • Competent in developing and delivering strategy that positively contribute to business goals.
  • Risk Mindset: a strong ability to proactively identify and understand, openly discuss and act on current and future risks.

What you can look forward to

  • A multifaceted role with complex and interesting projects, enabling limitless learning and development opportunities.
  • Collaboration with leading specialists in their field across Data Science, Insights Analytics and Data Engineering
  • A truly fun, friendly, inclusive and collaborative work environment.
  • Central offices at our Eveleigh technology park and Sydney CBD.
  • Access to enviable staff benefits and discounts.
If this sounds like your perfect role, - we'd love to hear from you.

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Advertising End Date: 14/07/2024

Job ID REQ212834

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