Head of Housing Services

1 week ago

Pyrmont, New South Wales, Australia Be Recruitment Group Full time
Pyrmount location, reporting to CEO and working with the board

  • Previous Social, Community or Affordable Housing experience required
  • Exceptional leadership opportunity in growing orgnisation


Are you passionate about making a positive impact in people's lives? We are seeking an exceptional individual to join us as the Head of Housing Services & Community Engagement.

If you're values-driven and committed to building communities this could be your opportunity to lead transformative change in a dynamic and growing industry-leading organisation.


About City West Housing:


At City West Housing (CWH) we understand how fundamental a home is for a person's health, well-being, resilience, and opportunity.

We are proud to house around 1,600 residents across nearly 900 homes in the City of Sydney.

We invest in the communities in which we operate, working closely with a range of partners to build stronger communities and improve people's lives.


Based in our office in
Pyrmont, City West Housing has a growing and dynamic team of people who live and breathe our values of
Accountability, Compassion, Inclusion, and
Integrity.


We're committed to developing affordable rental housing and fostering stronger community bonds. As a Tier 1 registered community housing provider, we prioritise our values.

Our purpose is clear:
to build stronger communities and improve people's lives by providing affordable housing.

The Role:


As the Head of Housing Services & Community Engagement, you'll play a pivotal role in strategically leading a team to achieve positive customer outcomes aligned with CWH's purpose and values.

You will oversee housing services and community engagement initiatives, collaborate with internal teams, and contribute to the long-term sustainability and strategic direction of CWH.

Reporting directly to the CEO, you will also be an important member of CWH's Leadership team, contributing to the long-term sustainability and strategic direction of CWH.


Key Responsibilities:

  • Support the strategic plan including growth and execute projects for housing services and community engagement.
  • Foster resident engagement and develop strategic partnerships to enhance community participation.
  • Lead the development and implementation of service improvements and customer service standards.
  • Collaborate with external partners, government entities, and industry stakeholders.
  • Identify emerging trends and implement innovative plans to position CWH as a leader in the sector.
  • Manage a small but growing team, designated budget, and ensure compliance with legal requirements.

Qualifications & Competencies:

  • Degree or significant relevant experience in leadership roles related to social/affordable housing or nonprofit service delivery.
  • Proficiency in Microsoft Office, strong project management skills, and adaptability to change.
  • Leadership qualities include promoting inclusivity, fostering teamwork, and driving continuous improvement.
  • Accountability, problemsolving skills, effective communication, and commercial astuteness.
  • Proven track record in change and growth management.

Why Join City West Housing?

  • Be part of an organisation dedicated to improving lives and building stronger communities.
  • Lead a dynamic team and contribute to shaping the strategic direction of CWH.
  • Competitive salary package including NFP salary packaging.
  • A collaborative work environment with opportunities for professional growth and development.
  • Great central location and work closely with the CEO and board to shape the direction of this growing provider.


If you're ready to make a difference and lead transformative change in affordable housing and community engagement, please contact Jenny Rosser at Be Recruitment to discuss this opportunity.

- _

  • The preferred applicant will need to complete a national criminal history check prior to commencing employment._

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