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Advisor (Identity Management)

3 months ago

Brisbane, Queensland, Australia The State of Queensland Full time

Transport and Main Roads (Organisation site )
Customer Service Operations; Customer Services; Customer Services Safety & Regulation; Carseldine

In the role of Advisor (Identity Management) you will assist in the validation and maintenance of customer identity documents and information as required by the department for the purpose of maintaining its register of customers and products.

Some of the accountabilities include:

• Assist Internal Audit, Queensland Police Service and the Crime and Misconduct Commission with audits and the investigation of suspected identity crimes and where necessary represent the department in resultant court hearings.

• Provide sound advice to support informed decision making on a range of customer identity policies, legislation, business processes and systems.

• Conduct research, analyse data, issues and trends, evaluate options and contribute to the development of customer identity policy solutions consistent with TMR strategic directions.

• Plan and organise work schedules to meet deadlines, adapting to changes as required.

• Communicate and liaise with a range of stakeholders, providing advice clearly and accurately, and dealing capably with challenging situations.

• Prepare correspondence, reports, briefing notes, submissions and other correspondence.

• Build and maintain positive relationships with team members, stakeholders and clients.

• Take personal responsibility to deliver on agreed outcomes, model high standards of professionalism and ethical behaviour; contribute actively to corporate and divisional goals, demonstrate self awareness and a commitment to personal development.

• Contribute to a safe and healthy workplace by complying with Workplace Health and Safety legislation, codes of practice, standards and departmental policy and procedures.
This position reports to the Principal Advisor (Identity Management).

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Please ensure you download all attachments and follow the instructions on how to apply.

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.

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